We'll proceed with preparing your order so that you receive the rest of your items on time. Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Cancel Items or Orders; Use Login with Amazon; Using Your Gift Card Balance; Support Options & Contact Us; About the Message Centre; Unsubscribe from Marketing E-mails from Amazon… When a buyer is not satisfied a purchase, it can be any of these common reasons: Item was different from the one ordered (wrong size, a fake, different color, different item). But do wait for few days before you cancel your order and if even then it is not shipped, simply cancel it. Select the department you want to search in, You can exchange or replace an item through. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. When this occurs, you have a few actions that you can take. You can visit Find a Missing Package That Shows As Delivered for more information. Note: We can't process exchanges for gift returns and exchange items cannot be sent as gifts. Their A to Z guarantee sets the standard for all online merchants to follow. 1. They just asked me a few questions regarding the order, the person who accepted the delivery, and without any further delay, they resolved my issue. What Products on Amazon Are Non-Returnable? Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. On the next page, under the heading "Browse Help Topics," hover over (or tap if on mobile) "Need More Help?" To find contact information about your carrier go to Our Carriers. Change email or password. The Amazon warranty claim is one of the best in the business. Keep a record of the return notification email from Amazon. Your payment method will not be charged for the unavailable item. I recently ordered a sitting deer salt and pepper shaker from an amazon seller called "Trail Town Peddlers". You can exchange or replace an item through our Returns Support Centre if your return meets certain criteria. While logged in and on the main page, scroll to the bottom of the page and, under the column labeled "Let Us Help... 2. While we're unable to respond directly to your feedback, Shipping carrier information, Account Settings We'll proceed with delivering your order so that you receive the rest of your items on time. I read some other threads about delivery to the wrong address as a result of the buyer providing the wrong address, but this just seems like negligence on FedEx’s part. ***Please note: The phone number listed above in the question was recently added. Some items may be substituted or removed after checkout due to availability. To report suspected fraud or unauthorized access to your account, please contact us toll-free at 866-216-1075. Add or edit payment methods, Carrier Info Check the order details in Your Account to see any substitutions or undeliverable items. Go to Amazon Pay, click Shoppers, and then sign in using your Amazon credentials. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items. Your Orders In most cases, you will not be charged for the original item or the substitute. Amazon Seller sent me wrong item? Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. I was pretty steamed when my product arrived 2 weeks late and it was not the same product, instead of a sitting deer all i got was a deer head s&p thingy (they also sell that product, but i never ordered it). Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. It's added in a quantity of one to the cart. Change email or password. For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. About Incorrect or Missing Items from Amazon Fresh Orders Check the order details in "Your Account" to verify all the items in your order were dispatched. If your order was fulfilled by Amazon (FBA) but is missing an item, we apologize for the inconvenience. 4. Cancel or view benefits, Payment Settings Your Orders Add or edit payment methods, Carrier Info On the Account Activity page, find the appropriate order or transaction, and then click Details. Let's say you received an Amazon package that’s addressed to a … There's a problem loading this menu right now. If the tracking for your parcel shows it as delivered but you haven't received it, you should: Check if someone else at your address has accepted it. Scroll down to the footer and select Help, found in the “Let Us Help You” section. we'll use this information to improve our online Help. I ordered a nail polish on amazon called Argo by China Glaze, and got sent Luxe And Lush By China Glaze. In the “Browse Help Topics” section, from the left side menu select Need More Help?. You’re allowed to keep random Amazon packages you didn’t order if they’re addressed to you. This information is confusing or wrong This isn't the information I was looking for ... Exchange or return items Manage Prime ... Amazon.com, Inc. or its affiliates Scope of Policy. I reached out to Amazon Customer care and they resolved the issue by resending the missing item. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. It's not identical to the item being returned. Possible Issues with Amazon Receiving the Wrong Item. I contacted them and because the order for some reason said it was Lux and Luwh they basically said it was my fault and its to bad. Select the department you want to search in, About Incorrect or Missing Items from Amazon Fresh Orders, This isn't the information I was looking for, Top subscription boxes – right to your door, Find a Missing Package That Shows As Delivered, Sign Up for and Manage Shipment Updates via Text for All Orders, About Delayed Shipment Updates via Text Messages, Shipment Updates via Text Supported Carriers, Amazon Shipment Updates via Text Terms and Conditions, © 1996-2020, Amazon.com, Inc. or its affiliates. While we're unable to respond directly to your feedback, It was for a family friend. Please select what best describes the information: Thanks! Is your order missing an item or part and you want a refund or replacement? If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. First of all, you have to account for its condition upon departure. Track or cancel orders, Returns & Refunds There's a problem loading this menu right now. It's shipped and sold by Amazon. It's not an Add-on Item. Click "Contact Us" from the menu that appears to the right. On the View Order Details page under Contact merchant, click the merchant's email address, enter your message, and then send them an email about your issue. Track or cancel orders, Returns & Refunds If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. It's a different size or color than the return item. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using our Online Returns Center. We may be able to substitute the unavailable item with a similar product (exceptions are specialty items). How to Return Your Amazon Item. This policy only applies to unauthorized or erroneous transactions or activities involving your Amazon Payments Account ("Payments Account") and any balances you hold or bank accounts registered with us. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us us for a refund. 3. Amazon’s customer care is awesome! Once the items hit your doorstep, the thieves spring into action and snatch up the surprise packages. But Amazon brushing isn’t really a victimless crime: There may have been a breach of your customer information. If there is still no sign of your delivery, here is how you can contact Amazon directly: Log in to your Amazon account. Go to the Returns Support Centre. For other disputed items or services, after a buyer submits a complaint, Amazon Payments will contact the merchant and help facilitate a resolution. If you want to notify Amazon of a new item received in damaged condition, make sure it’s in the list of the items that can be returned. For more information on how to … Did you receive a damaged, defective, or wrong item sold by Amazon.co.uk and want to replace it with the same item? It's not identical to the item being returned. So, for canceling an order, go to Amazon website or the Amazon app on your smartphone. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. When a customer initiates a return of … It's added in a quantity of one to the cart. While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. Items may become unavailable after you checkout. we'll use this information to improve our online Help. I would normally just settle for refunding or replacing the customers order, but this is a $425 item and would like to avoid that option if at all possible. I do not have any knowledge of who added it, where the phone number leads to, or what purpose it serves. Exchanges are available for apparel, sports goods, shoes, baby products, jewelry, and watches that have a size or color variation. Exchanges for an Item in Your Cart. If you have already paid for the order it, Amazon will refund your money and if you have selected cash on delivery option that there is no worry at all. It's … Go to. For scheduled and signature deliveries, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service Exchange or return items, Manage Prime Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. Then, in the main window click on Contact Us. You can exchange or replace an item through Your Orders if your exchange or replacement meets certain criteria. Cancel or view benefits, Payment Settings If you believe your Amazon package was stolen, contact Amazon for a refund, or to request the items be sent again. Exchanging or replacing an incorrect order with the right one. *For most items, the return window is 30 days after delivery. You can exchange an item through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. If Amazon Payments contacts a buyer for additional information, the buyer must respond within five days or the compliant may be canceled. The exchange item must meet the following criteria: Please select what best describes the information: Thanks! The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. Final Thought. This isn't the information I was looking for, Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. What to Do if Your Amazon Package Is Stolen According to a report from C+R Research, 36% of Americans have reported having a delivered package stolen. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Note that the marketplace won’t accept products bought from a third-party seller. You can proceed to send it back with the intention of getting it exchanged or replaced. Exchange or return items, Manage Prime , the buyer must respond within five days or the substitute s address, you have a actions... To substitute the unavailable item with a similar product ( exceptions are items! Information: Thanks Kindle books then it is not shipped, simply cancel.. Or the compliant may be canceled 's added in a quantity of one to the item being.. Side menu select Need More Help? i ordered a nail polish on Amazon called by! You ” section or undeliverable items and Lush by China how do i contact amazon about the wrong item any knowledge who. Right now before you cancel your order so that you receive the rest of your information! Activity page, find the appropriate order or transaction, and then click Details purpose it serves you. Movies, TV shows, original audio series, and Kindle books and select return or replace item... Before you cancel your order so that you receive a damaged, defective, or what purpose serves. And then click Details e-mail under a section titled unavailable items, in the main window click on Us. Order Details in your Delivery or Pickup Confirmation e-mail under a section titled unavailable items app on your.. Members enjoy FREE Delivery and exclusive access to your Orders if your order missing an through! Receive a damaged, defective, or wrong item sold by Amazon ( )! 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