A travel agent will book and ticket airfare for both domestic and international travel, as well as selling cruises, tour packages, hotels, etc. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. There is not much upward mobility for a ticketing agent. Ticket Agent Skills. Empathy. Coordinated ticket requests for Sponsors, Media and event VIP's. Skills : Leadership Training, Notary Public, Management, Customer Service, Customer Relations, Administrative Support. Tabulated inventory for monthly ticket sales. Assisted passengers and travel agents with issues related with the program. successfully tracked and located lost baggage's Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. Determined special assistance needs of passengers and delivered them safely to plane. Ticket Agent Jobs Ticket agents check-in passengers and their baggage if any, help customers book air travel, print tickets or boarding passes, and tell them where their gates are. Determined space availability on travel dates requested by customer and assigned specified space to customers in computerized format. Greeted airline customers, check-in baggage and provide passengers with their seat assignments. Provided excellent customer service, and cultivate customer service to guarantee repeat business. Issued airline tickets using mail received from passengers. Operated a cash register for cash, check and credit card transactions Assisted with basic bookkeeping and filing. Handled cash and credit cards as well as verified all authorized travel documents. Maintained computerized inventories of available passenger space and provide information on space reserved or available. Assisted passengers Check-in, issue tickets, check baggage and counter control. Maintained a friendly, positive attitude when dealing with angry and sometimes hostile customers who did not read terms and conditions. Managed inquiries about flight schedules, fares, reservations and all scheduled operations. Worked ticket booth and concession sales. Determined whether or not space was available on travel dates requested by customer. Issued tickets, made telephone sales, and made other travel arrangements for passengers. Operated the computer system to make reservations and other tasks. Worked with complex computer systems and programs to both schedule and reroute passengers. David Harris is a writer living in Portland, Ore. Let's find out what skills a Ticket Agent actually needs in order to be successful in the workplace. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Provided superior customer service for affluent Broadway season subscription holders to retain loyalty. Provided quality, attentive service at ticket counter and gate to ensure superior on-time experience for passengers. Received inbound calls for international and domestic travel arrangements. Handled the customer baggage, COMAT, and airfreight with a prompt, courteous and careful service. Performed administrative tasks- processing online ticket orders, preparing marketing materials. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Worked at arrival or departure gates ensuring security checks, assisting customers with general travel information. Processed exchanges, MCOs, regular tickets and refunds for all GDS Airline Tickets. All amounts are in Canadian dollars. Handled rude and drunk passengers politely and well Mannered, Deal with customer complaints in a calm and professional manner. Continued being responsible for passenger services/customer operations for Virgin Atlantic Airways. Checked and issue tickets, boarding passes, assigned seats and resolved complaints. 28732Greeted passengers, verified tickets and directed passengers to assigned seats.selling, printing, reissue tickets. Updated passengers' data and seat assignments; answered any inquiries pertained to flights and gates information. Managed itineraries for Delta's most lite clients Communicated with Passengers to make their travels safe and on time while adhering to FAA safety Compliances. 156 Airline Ticketing Agent jobs available on Indeed.com. Addressed customer questions and concerns, both over the phone and in person. Guide the recruiter to the conclusion that you are the best candidate for the ticket agent job. Facilitated to escalate customer service issues and managed all disciplinary situations. Advanced knowledge of SABER Work Experience. Informed and updates bus drivers with current traffic conditions, in addition, offered technical support to drives if necessary. Ticketing Agent Resume Examples & Samples Kids' Ski & Snowboard School - This location is busy with a lot of young guests. Maintained friendly and positive attitude when working with distressed passengers. Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for. Communicated effectively with more than 12 departments, to multiple-levels management and peers resulting in elimination of disruptions in flight operations. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Some of them even move on to become flight attendants. Partnered closely with VIP Services, Promotions, and Sales departments. Balanced sales report during and end of each shift. Managed ticket exchanges and refunds, and handled customer baggage as required. Provided assistance with passenger check-in and seat assignments at main ticketing area and airline gate departure area. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. Enhanced communication between the department and staff, fostering a sense of teamwork and collaboration. Booked transportation and hotel reservations, using computer terminal or telephone and fax. This way, you can position yourself in the best way to get hired. Handled ticket orders via phone and walk up windows. Handled Customer complaints and overall satisfaction and operation of the Airline Industry. It is preferred that candidates for this location have some experience with children, and/or enjoy interactions with children and their parents. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Below we've compiled a list of the most important skills for a Ticket Agent. Assisted with visa support and other hotel and travel arrangements for TAM customers. I’m sure that most of today’s passengers arrived at their destination with a smile on their face and looked forward to a successful day. 11/2017 - PRESENT New York, NY. Assisted customers in determining destination, travel dates, financial considerations and connections as required. It’s actually very simple. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Most travel companies require their ticketing agents to be well-groomed and well-dressed. accurate. As an airline gate agent you may have to deal with upset customers over a number of issues relating to flights, baggage and ticketing information. Handled ticket reservations, cancellations, alterations, and informing customers when their flight has been delayed or cancelled. Job Skills. Soft skills related to both types of jobs are beneficial. Employed strong communication skills to assist travelling passengers in simplifying their travel to make it as enjoyable as possible. Commended for providing exceptional customer service to passengers traveling under stressful circumstances. Verified demographics and ensured all customer questions or concerns were addressed with a friendly and professional demeanor. Analyzed sales reports and ticket inventory after races to ensure the ticket sales count was Administered, supervised, and track ticket sales for agency, phone, and Internet ticket sales. Assisted with passengers seat assignments. The BLS predicts a 3 percent loss of jobs for ticket agents between 2012 and 2022, compared to a 11 percent increase for all occupations. Booked new reservations, sold tickets, assisted with checking in luggage and rerouted passengers as a Ticket Counter Agent. Conducted ground security screenings and other related duties Prepare and issue tickets. Handled customer complaints and concerns with baggage claim issues and resolutions. For example, 17.7% of Airline Ticket Agent resumes contained Airline Tickets as a skill. Worked as a Ticket Agent, Router, and Baggage Loader for Indian Trails/Greyhound in three different local cities. * issue airline tickets Specialize in database management and customer relations. Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies. Top Airline Ticket Agent Skills. Prepared documents and records for management Prepared agents sales reports to be sent to concern airlines. Collected balance dues from guests and travel agents. Supervised terminal and greyhound package express employees. It must enlist your experience and thirst to grow further. A high level of detail and ability to process complex transactions is preferred Handled passengers requiring special assistance such as disabled passengers and parents with infants. checked in passangers and worked with sabre in the computer help passeangers with seat assignments and deboarded and board the aircraft. Maintained communication between Observatory operations managers and Security in regards to special programs and group tours. He holds a Master of Fine Arts in creative writing from Sarah Lawrence College. Processed credit and cash transactions for ticket sales utilizing micros computer system Assisted with purchase of tickets, change/ corrections needed and FAA flight regulation reminders. Determined whether space is available on travel dates requested by customers, assigning requested spaces when available. Summary: To continue building upon computer and customer service skills in a fast paced company with many chances to advance. Booked theater reservations, using computer terminal and telephone and collected payment. Identified and successfully solved customer complaints, Planned route and computed ticket costs, using schedules, rate books, andcomputer.Provided personal assistance to promptly resolve customer complaints andquestions. Some agencies do prefer an associate or bachelor's degree in addition to specific training in travel. Reconciled daily sales and made daily bank deposits. Arely Hamill. Provided flight information through phone, terminal and ticket counter. Greeted airline customers, help check baggage, and assign seats on the aircraft. Like reservation agents, they also use computers and manuals containing scheduling, boarding, and rate information to plan routes and calculate ticket costs. Aided passengers in their travels by using the SABRE computer system to manage reservations. Demonstrated safety and loss prevention awareness in the supervision of customer baggage. Worked with TSA, enforced the rules and regulation of the company and FAA. Handled reservation and flight inquires at the ticket counter or on the phone. Utilized computer systems and all available resources to provide passengers with guidance for travels. Skilled in online travel reservation systems: Amadeus & Sabre. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Rechecked passports and other travel documents at the gate. If you don’t have much customer service experience, read about ways to expand on these skills. Avjobs provides overviews for many career types in the Aviation, Airline, Airport and Aerospace industries. Used and maintained the FAA loose leaf tariff. Managed Continental passenger ticket sales and reservation. Used computer system to sell and print tickets. Answer this question by providing examples of your customer service and relationship building skills. Issued airline tickets for motor-coach tour travelers; booked tour reservations. Top Ticket Agent Skills. Apply to Customer Service Representative, Passenger Service Agent and more! Assisted passengers requiring special assistance, i.e. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… Provided customer service to passengers and assisted management with self-service kiosk maintenance and kiosk deposit processing. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Other duties include helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible. Distributed tickets and booked gondola ride reservations while providing excellent customer service. Managed ticket reservations, cancellations and change requests via SABRE System. Maintained inventory via excel spreadsheets of all available passenger spaces while providing information on spaces reserved and or available. Assisted with batching and dispatching of airline tickets. Handled incoming call flow Entered payroll information for other employees and made daily bank deposits. He currently is the editor-in-chief of the online magazine Spectrum Culture. Handled customer complaints while maintaining a positive experience for each customer. Provided quality control for leisure and international corporate travel arrangements. Performed duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Travel Agent Skills & Competencies . As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates.

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