The Consumer Protection Bureau enforces a section of the Federal Trade Commission Act known simply as “Section 5”. You can ask for a remedy under the Consumer Guarantees Act (CGA). 2. ARTICLE 2. 7394 What is R.A. 7394? Calmly and accurately explain the problem and what action you would like taken. In instances not dealt with above where a consumer returns an item to the supplier, the return will be dealt with in terms of the supplier’s own returns policy. This section of the FTC outlines that consumers should be treated fairly, and not deceived or put at risk due to unfair or deceptive acts performed by businesses. A: Pursuant to the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines, specifically Title III, Chapter 1, Rule 2, Section 7 of Department Administrative Order (DAO) No. 10962) was signed into law. Identify the problem and what you believe would be a fair settlement. Consumer Act of the Philippines What can a consumer do if he has a complaint? Short Title - This act shall be known as the "Consumer Act of the Philippines". • RA 7394 is the Consumer Act of the Philippines which took effect on July 15, 1992 It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. By Franchette M Acosta, senior partner, V&A Law. Republic Act 7394 (RA 7394) is the "Consumer Act of the Philippines" which was promulgated on July 15, 1992. Section 5 of the Federal Trade Act. You should be able to get a repair, replacement or refund if: products or services don't do what they are meant to, or are defective; products or services are different from their description, eg on packaging or in advertising Go back to where you made the purchase. Send letters to The Consumer, Lifestyle Section, Philippine Daily Inquirer, 1098 Chino Roces Ave. cor. Declaration of Basic Policy-It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. It is the policy of the State to protect the interest of the consumer, promote his general welfare and to establish standards of conduct for business and industry. The preamble of the law reiterates government policy of protecting and promoting consumer welfare and establishing standards of conduct of business. The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. Gather documentation regarding your complaint. 3. Dalaten said that on the “No Return, No Exchange” policy, consumers can avail of the remedies only when products are found to be defective and “change of mind” is not covered under the Consumer Act of the Philippines. 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