Greeted airline customers, check-in baggage and provide passengers with their seat assignments. Answered consumer inquires for general information as well as package travel information. Facilitated to escalate customer service issues and managed all disciplinary situations. Computed costs of travel and accommodations using calculator, computer, carrier tariff books and hotel rate books. Assisted passengers with booking travel needs as needed using Apollo, Pacer and Sabre systems. Processed transactions, utilizing the ticket master system, for ticket sales of events at various venues throughout the metropolitan area. Guide the recruiter to the conclusion that you are the best candidate for the ticket agent job. Created and executed recovery plans during flight operations disruptions. Communicated with the general public, providing accurate Amtrak train information such as; schedules, routes and policies. Handled heavy cash management daily along with Credit Card Transactions and process Check payments. Helped with reservations, ticket sales and help to clean the aircraft when running late. Performed administrative tasks- processing online ticket orders, preparing marketing materials. Conducted ticket sales inside JFK and LGA Airport terminals to provide alternative transportation to airport customers traveling to the city. Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for. Performed all aspects of passenger service functions including preparation and issuance of tickets and itineraries. Operated a cash register for cash, check and credit card transactions Assisted with basic bookkeeping and filing. A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable…As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing… 3.1 Managed ticket reservations, cancellations and change requests via SABRE System. Answered inquiries about flight schedules and fares, verified reservations by phone, figured fares and handled payments. Handled customer complaints while maintaining a positive experience for each customer. For Airline ticketing agent position, this skill is a very critical element which contributes for business success. Issued boarding passes and created seat assignments. Soft skills related to both types of jobs are beneficial. Performed all necessary duties in the departure lounges and at boarding gates. Utilized specialized software (DeltaNet), facilitated coordination and unique flight operations/cargo/customer needs. Established passengers' reservations history, collected fees, explained FAA and airline rules and regulations. How would you calm an irate passenger that would not take no for answer? Ensured FAA, airline and airport regulations were followed. Provide check-in assistance by examining all necessary documentation to board a plane. Handled large cash and credit card transactions for ticketmaster. Dispatched buses to designated locations Ticketing Agent Resume Examples & Samples Kids' Ski & Snowboard School - This location is busy with a lot of young guests. Maintained a friendly, positive attitude when dealing with distressedpassengers. Employed strong communication skills to assist travelling passengers in simplifying their travel to make it as enjoyable as possible. Assisted special needs passengers, resolved customer complaints and other duties as delegated. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. Processed freight invoices and receipts Agents need to serve the needs of their clients while working with vendors—airlines, resorts, hotels, and more—to secure the best deals for their clients. Handled ticket reservations, cancellations, and alterations. You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! Experienced in all aspects of Delta below- and above-wing airport operations and safety procedures. Critical thinking skills. Helped to organized agent seminars and award functions with Midwest travel agents. Partnered closely with VIP Services, Promotions, and Sales departments. accurate. Things like address, phone numbers, order IDs, client IDs, and detailed issue descriptions will help eliminate wasted back-and-forth communications. This includes airliners, commercial bus lines and railroads. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Administered, supervised, and track ticket sales for agency, phone, and Internet ticket sales. Updated Mar 08, 2016. Worked ticket booth at baseball games, selling and distributing tickets. Provided air, car and hotel reservations for Government and Corporate travel customers, was also trained in ticketing. Balanced sales report during and end of each shift. Performed all aspects of airport customer service including ticket counter and passenger servicing. Developing skills and knowledge in the travel industry will take time and experience. A high level of detail and ability to process complex transactions is preferred Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies. Organized package shipment with the delivery section of Greyhound Buses. Assisted passengers requiring special assistance, i.e. Established new client accounts Coordinated with travel agents throughout the internet and trade shows. Provided quality, attentive service at ticket counter and gate to ensure superior on-time experience for passengers. Reinforced compliance with FAA, and airport regulations. processed flight arrangements from all cities to the port of call Used general office equipment (copier, fax machine, computer) to send and receive communication materials from Greyhound corporate. Checked and issue tickets, boarding passes, assigned seats and resolved complaints. Worked with Amadeus/Alt a Ticketing platform for ticketing needs. Work Experience. Managed personal financial bookkeeping, and daily sales reports. While the career may be outmoded, airlines and other companies still employ ticketing agents on the phone and at terminals to help customers who are not Internet-savvy. Prepared bus tickets Direct communication with the client over the phone and in person for ticketing. Ticket Agent III Resume. Completed ARC reports, ticketing, utilizing Apollo, answering What kind of skills or training do you need to become a travel agent? Processed sales, booking and re-booking of airline tickets. Checked passengers in, assign seats, printed boarding passes and issue tickets. Applied exceptional customer service skills with a considerate and professional approach. Handled Customer complaints and overall satisfaction and operation of the Airline Industry. For example, 19.3% of Ticket Agent resumes contained Passenger Service as a skill. Assisted patrons booking reservations for cottages; took customer complaints and reported to maintenance any problems customers had with their rental. Determined whether space is available on travel dates requested by customers, assigning requested spaces when available. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Demonstrated safety and loss prevention awareness in the supervision of customer baggage. Like reservation agents, they also use computers and manuals containing scheduling, boarding, and rate information to plan routes and calculate ticket costs. Processed exchanges, MCOs, regular tickets and refunds for all GDS Airline Tickets. service. Below we've compiled a list of the most important skills for a Ticket Agent. Distributed tickets and booked gondola ride reservations while providing excellent customer service. Processed customer flight changes using the Sabre computer systemComputed tax and other surcharges. Maintained communication between Observatory operations managers and Security in regards to special programs and group tours. 11/2017 - PRESENT New York, NY. Carried out cash transactions, cash reconciliation and credit card transactions. Rechecked passports and other travel documents at the gate. Handled passengers requiring special assistance such as disabled passengers and parents with infants. Assisted with passengers seat assignments. Answered inbound calls for the reservation and purchase of airline tickets. Prepared and issued boarding tickets; computing fares, checking passports and travel documents, issuing refunds. While no formal education is mandatory to become a travel agent, you'll learn valuable skills and boost your chances for employment with an agency by attending a travel school program. Commended for providing exceptional customer service to passengers traveling under stressful circumstances. Multiple options are available for individuals wishing to enter the travel industry, and many of them don't come with a high school or college diploma. The ability to solve problems is also crucial in aviation. Scheduled Travel arrangements, and shipments for baggage claims. Ensured FAA, Company and Airport regulations are followed. When you check in at the airport, ticketing agents weigh your luggage and then take it from you so it can be sent down to the baggage handlers. Issued airline tickets for The Right Plan - a meeting planning company. Provided travel information, handled money and reported directly to management. Scheduled and made airline ticket reservations for clientele. They determine whether seating is available, answer customer inquiries, check baggage, and direct passengers to proper places for boarding. 28732Greeted passengers, verified tickets and directed passengers to assigned seats.selling, printing, reissue tickets. Customer Service Responded to customer inquiries, Processed sales of bus tickets Generated annual sales reports to compare sales growth, analyzing the financial situation of the company. Determined special assistance needs of passengers such as small children, the elderly or disabled persons. Summary: To continue building upon computer and customer service skills in a fast paced company with many chances to advance. Rendered accurate and timely passenger service including ticketing, operation and security functions. Avjobs provides overviews for many career types in the Aviation, Airline, Airport and Aerospace industries. Specialize in database management and customer relations. Exercised strong office skills when dealing with customer paperwork and the computer system. Completed closing reports for American Airlines ticket counter, baggage claim, and gate area functions. Make sure that it is highlighting all of your capabilities that are according to the demand of the recruiter. As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. Closed Box Office and prepared daily bank deposits. Issued airline tickets, boarding passes, and ensured passengers were checked in for upcoming flight. Maintained a friendly, positive attitude when dealing with angry and sometimes hostile customers who did not read terms and conditions. Operated the NYC sales region tariff department offering assistance to top NYC travel agents. A resume is your first interface with your employer. Customer Service/Cargo/Ramp Agent (Powell River) new Pacific Coastal Airlines 3.5 Powell River, BC +1 location Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules. Audited agency sales reports with airline ticket stock to ensure tariff accuracy and issue ADMs (Airline Debit Memo's). In some instances, ticketing agents also sell tickets for ferries and other water transport. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Handled passenger assistance, seat assignments and boarding passes. Conducted ground security screenings and other related duties Prepare and issue tickets. Managed ticket exchanges and refunds, and handled customer baggage as required. Demonstrated effective communications skills and the ability to work well with others at all levels. Assisted Greyhounds Lines valued customers with travel arrangements. Assisted clients with ticketing and travel plans* Provided travel information such as arrival and departure times* Create and expedite shipments. They check in luggage and make seat assignments. I’m sure that most of today’s passengers arrived at their destination with a smile on their face and looked forward to a successful day. Updated and monitored customer accounts. Informed and updates bus drivers with current traffic conditions, in addition, offered technical support to drives if necessary. Ticketing agents often are the first people to handle your luggage. * coordinated hotel reservations for crew members. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Maintained positive attitude to make customers shopping experience memorable and pleasant. Delivered superior customer service reinforcing Cape Air s respected reputation for exceptional service. Handled cash, check and credit card transactions to purchase passenger tickets. Recorded work performed emergency equipment, safety procedures and appearance standards for use by supervisor. Some of them even move on to become flight attendants. Determined space availability on travel dates requested by customer and assigned specified space to customers in computerized format. Assisted passengers requiring special assistance to board or depart conveyance. Skilled in online travel reservation systems: Amadeus & Sabre. Reservations. Checked in passengers for their everyday travel bookings using the Sabre and Amadeus Gds systems. Top Airline Ticket Agent Skills. Managed customer service ticket orders and requests for the college's athletic department, events and general transportation reservations. Ticketing agents need the equivalent of a high school diploma before being considered for the job. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Processed ticket reservations via email and fax from third party brokers and wholesalers. manifest, seating chart and flight schedules. They should enjoy having clear rules and organized methods for their work, talking to people and operating equipment. Depending on the airline, the minimum age requirement varies from 18 to 20 years. Processed financial transactions involving the sale of airline tickets. Placed ticket orders for clients. Pilots encounter a … Determined availability of spaces on travel dates requested by customer. Reviewed TSA security documents multiple times daily. Gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. Ensured that ticket sales are completed accurately and to the satisfaction of the passengers. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… Ticket Agent @ Grant Aviation. Computed accurate sales reports for issuing tickets, baggage charges and date changes Worked at arrival or departure gates ensuring security checks, assisting customers with general travel information. Handled ticket reservations, cancellations, alterations, and informing customers when their flight has been delayed or cancelled. Handled the customer baggage, COMAT, and airfreight with a prompt, courteous and careful service. Answered customers questions about scheduling and pricing. Assisted Virgin Atlantic Airlines customers with their ticketing and baggage needs (which also includes ticket sales and upgrades). Handled outgoing telemarketing efforts and relations with travel agents. Collected balance dues from guests and travel agents. Helped with passenger seat assignments Handled cash and credit card transactions Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. Worked with Deltamatic, kiosks, cornerstone and SNAPP all Delta Airlines computer systems. Worked in compliance with all UAL safety procedures including verifying passenger identification and secure baggage handling. Planed routes and computed ticket cost, using schedules and computer terminals. Assisted during the VIP Dealer Preview Party with directional, signage, and escorting the guests to the proper place. Identified and successfully solved customer complaints, Planned route and computed ticket costs, using schedules, rate books, andcomputer.Provided personal assistance to promptly resolve customer complaints andquestions. Educational Requirements. One of the first and foremost steps when fielding a help desk support call is to stop for a … Booked tickets for passengers on Greyhound and Badger Buses. handled necessary clerical and administrative work regarding ticket sales and distributions, Supplied relevant information to passengers about ground transportation Skills You’ll Need Aside from education and experience, ticket sales agents should possess certain skills, including excellent oral and written communication skills. Other duties include helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible. Ticket agents sell tickets in terminals or in separate offices. Provided travel related information in person and by phone to the airline customers. Handled ticket reservations and cancelations Greeted airline customers, help check baggage, and assigned seats Gate attendant. Utilized computer systems and all available resources to provide passengers with guidance for travels. Completed daily sales reports and any other Counted cash bank before and after ticket booth. Resolved customer issues and investigated root cause analysis to prevent mishandling of customer baggage. Managed the office flow on assigned shifts which included selling bus tickets for Greyhound and Americanos. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Travel Agent Skills & Competencies . Handled telemarketing efforts, fare quotes, and relations with the public and travel agents. Mastered computer system to provide excellent customer service by filling flights. Worked as a Ticket Agent, Router, and Baggage Loader for Indian Trails/Greyhound in three different local cities. Handled customer baggage issues for arriving and departing flights throughout the Continental airlines system. Handled cash and credit cards as well as verified all authorized travel documents. Serviced the ticket counter passengers for Continental Airlines and America West Airlines. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Utilized problem-solving skills to resolve multiple customer complaints, Prepared western union Advised passengers of any changes made to reservations, seat assignments or flight information. Below we've compiled a list of the most important skills for a Ticket Agent Ticket Agent. Assisted customers with travel documents, checking in, passport and ticketing. There is not much upward mobility for a ticketing agent. Sorted and priced interline airline tickets from other aircraft and passenger carries for cancelled flights taken on Delta. Followed and updated flight schedules and made changes in the reservation timetables. successfully tracked and located lost baggage's Reveiwed passenger travel information and important travel documents. The BLS predicts a 3 percent loss of jobs for ticket agents between 2012 and 2022, compared to a 11 percent increase for all occupations. It must enlist your experience and thirst to grow further. Assured that bus drivers arrived before departure time for efficient pre-trip inspections in compliance with company policy and safety procedures. Conducted ticket sales at the front window of the Box Office as well as over the phone. Ensured customer understand greyhound bus travel policy and procedures. Learn customer service skills. The best ticketing agents can solve problems quickly and easily placate angry customers. Operated the computer system to make reservations and other tasks. Provided superior customer service for affluent Broadway season subscription holders to retain loyalty. You’ll need strong organizational skills and people skills, especially when dealing with disgruntled ticket holders. Hospitality and foreign languages are good college major choices. Listened when customers spoke and ascertain their message through verbal and non-verbal communication. Completed daily and weekly sales reports and faxed them to the corporate office consistently on-time. Performed duties in the departure lounges or at boarding gates when enplaning or deplaning passengers. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Processed boarding passes for airline ticket counter and assisted passengers with luggage. Performed all ticket counter and gate area responsibilities. Assisted with purchase of tickets, change/ corrections needed and FAA flight regulation reminders. Handled customer complaints and concerns with baggage claim issues and resolutions. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Facilitated customer check in to ensure satisfaction Handled customer complaints with regards to baggage and ticketing. Assisted passengers Check-in, issue tickets, check baggage and counter control. Ticket Agent Resume Sample 4.6. Maintained computerized inventories of available passenger space and provide information on spaces reserved or! A travel Agent ; travel guide ; ticket Agent Interview questions transactions and process check payments and receive materials. A fast paced company with many chances to advance, worked ticket booth at baseball games, selling and tickets... 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