I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. We are so sorry - we accidentally shipped the wrong item. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. just be professional. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? We would authorize the return and then we would send a polite message indicating that we are happy to accept their return for any reason and have authorized the return for them. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. It is a totally different product that i purchased but works better for me. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. Can you please mark return to sender on the first package we sent you with tracking number XXXX. Almost a month later, she has not returned the item. Look for burnt plastic on the edges, and wrinkles in the wrap. Ars may earn compensation on sales from links on this site. If it were me, I'd whine, cry, piss and moan about it for a while. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). We mistakenly sent a customer the wrong item. I am not going to pay to ship them back. In select areas we may also use these carriers to ship your For those who were wondering how this turned out...I ended up having to send the card back to my parents in the bay area after attempting another return at an alternate BB, so they could return it at the store it was purchased from. Good luck to you.-Moj. Amazingly enough this happened to me on a product from Circuit City. I was wondering what your rights are as a consumer when something like this happens? He said that they had had a few of these. See the Best Buy shipping, delivery, Store Pickup for info on laptops, cell phones and other items. It seems to crop up once every few months.What H@ did is a great idea. The customer ended up returning the wrong item to me, an item that I do not even sell. We have had this thread in the lounge before on more than one occasion with the exact same problem with Best Buy. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. So I returned it to the seller and they received it on July 14th. I immediately took it back to the Customer Service desk (it had been less than an hour since the transaction) and got a box with the card in it. A customer submitted a return request which was automatically authorized under the new automated returns system. I had this same problem.I bought a 120 GB WD HDD. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. if all else fails, do the reshrink wrap/return. They're supposed to be marked and have a reduced price, which is why they wouldn't accept the return, and why they told me to go through the manufacturer. I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. For future reference, never buy anything of value at Best Buy. Ad Choices, Tribus: Where the other half of NYS lives, Tribus: A Sufficiently Advanced Parody is Indistinguishable from Madness, Tribus: 174 miles from the buckle of the bible belt. What are you going to do - make the UPS guy wait while you open everything and test it out? Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. When I opened it there was a used 4.3 gig HD in the box. I had something similar happen to me recently. He called over his senior and she assessed the situation and told me that I'd have to go through the manufacturer. SEEK FREE HELP FROM CHARITIES. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. “Great. I'm going to have to start opening everything while I'm in the store. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. Please let me know what I need to do to get this resolved. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. So, I pulled it back out, sure enough, it was a 20 GB drive. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. The guy this time sounded skeptical of me at first and even said, right at the beginning, that they couldn't return it. Either they re-shrinked it themselves, or the returns clerk didn't check the box. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. Does this constitute theft? familiarise yourself with the latest version. I tried returning it to another store today. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. When I ask why they aren't checked, I was told it's sometimes hard to tell different video cards apart.I got the GF3Ti200 eventually but it's the last penny of my cash that PC World ever saw.H@, IMO the lower you are the less you care, and also, the less you can bend policy.Take it up the chain. Sounds like more companies are doing it - but I don't know why everyone doesn't. "In the process of … I only shop there for DVDs now and I always use a credit card. I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. We sincerely apologize for We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. One of the employees said that the problem was with the manufacturer. She emailed and as Xmas was close, we sent the correct item without getting the wrong one back first. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. They accused me of trying to steal from them. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. I can't believe they tried to screw you. needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. The manager was busy, and is supposed to call me back soon.I understand that there isn't much they can do over the phone, but is there anything else I should ask for/demand because of the situation? Call and cancel it right there in the store and see what happens. I ordered an item, The item i received was not correct. 1,036 stores in the United States I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. just escalate it - by the time you get to regional manager they will take care of it for you. Random Acts of Kindness and All things Positive! '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. I gave up after a few days. I just told them that it wasn't the one I wanted. We often link to other websites, but we can't be responsible for their content. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). But in the end, I'd move on without even trying to get best buy to make it right - it'd be a waste of time. Hmph. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. Editor, Marcus Herbert. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. this is becoming more and more common where a stupid fuck of an employee jacks a product and replaces it with a wrong replacement and re-shrink wraps it as new.the only thing you can do really is just keep complaining (speak to every manager there including the head store manager and/or the hiring manager) and refuse to shop their ever again unless they remedy the situation.- shannim. Instances where Amazon sent the wrong item can take place any time. ). I noted they had four open boxes of the same item. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Your California Privacy Rights | Do Not Sell My Personal Information Then of course, no if they want to fuck you, fuck them in return. I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. got it back to the dorm, and it was a voodoo 1 4 meg covered in dust. All rights reserved Yah yah evil corporation blah blah blah, but look at it from their perspective. I was sent a heavy drill instead of a light item I ordered. I’d notify them that it happened. They sent me a shipment label to return the item. They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. ALSO, because I asked the seller if he would reimburse me (which he declined) the negative feedback I left AFTER They not only took it back but gave me a 27 gig drive for the price of the 20.Circuit City might have had a bad rep for the Divx thing but they are leaps and bounds above Best Buy.NEVER buy anything from Best buy. If you still want your order Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date within a reasonable time - usually within 30 days You can use our template letter to write to the seller. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. We always took the hit, because there was no way we could prove otherwise. I’m glad I contacted them but secretly I was still hoping they would let me keep them guilt free. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! Best Buy Gift Cards - Email Delivery 4.7 out of 5 stars 4,044 $25.00 - $200.00 Next page Product features Amazon.com Gift Cards never expire and carry no fees. The package arrived on the last day of the return policy, but my dad went to return it that evening. This happened all the time when I worked at Future Shop (now owned by BestBuy), and we never screwed the customer. The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … The seller discovered they shipped wrong item to me. While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. I got this from PC World. We enclosed a paid-for return label and emailed customer to ask for the return asap. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. It’s yours to keep. He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. Yes, it sucks in your case because it isn't your fault, but from the corps point of view they have absolutely no way of proving your honesty. Unfortunatly I paid cash so I was screwed, but I agree with the above. If it was a credit card, dispute it. They were very helpful and quickly replaced my item. Sometimes, they can be faced with the decision to I've got a friend, Mark, who works at that Best Buy, and I talked to him about the situation online a few days ago. Received an order from Amazon seller yesterday. The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). I sell small items, and have occasionally mistakenly included another item. When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. This is their email. [This message was edited by ephori on July 29, 2003 at 14:18.]. I am not going to pay to ship them back. In-store pickup & free shipping on thousands of products. Ebay said that the seller would refund me by the 21st. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. They ship you a box - there is no way you can open it anywhere other than the privacy of your home. When I got home, it formatted to 20 GB. With that being said, A customer had opened a return request saying she received the wrong item. pretty much you're screwed. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. If you can find a product on the shelf that already hasn't been returned once, they are usually OK. They sent me the wrong books. Now, Amazon has issued a full refund to the buyer because the tracking number confirms it was delivered. Seller did not respond in … I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. Any complaints processed by the Bureau in its three-year reporting period have been resolved." I tried to take it back to BB. However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. USED when it said it was new. They made a mistake, and shipped me a different product, worth about $6000. Ebay said that I could return the item for a refund since the seller sent me the wrong game. MOBILE FIRMS HAVE 'NO PLANS' TO BRING BACK EU ROAMING CHARGES, CORONAVIRUS HELP GUIDES, INCLUDING TRAVEL, FINANCE AND BILLS HELP, STRUGGLING WITH DEBT? Bought a GF3Ti200 (marked as returned and opened). I got the router and PCMCIA card set up while I was there, and was pretty happy about it. The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. Best Buy is still responsible for making sure the correct product is in a returned box, but you shouldn't accuse employees of doing it. Unfortunately they have sent totally wrong items. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. I had to spend the money to send the HEAVY item back. It got lost in the mail so i contacted Best Buy Support. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. In the box was a bit of packing and a GF2MX.PC World outright accused me of trying to defraud them. Took it back to Circuit City expecting them to blame me and not accept it. He'll love that. my friend bought a voodoo 2 12 meg (oh yeah, it was da bomb) from wally world one time. The driver cd was also missing. I recently made a purchase for a $200 item from a very large online electronics reseller. Since I was leaving the next day, I told them I didn't have time to do it, and didn't want to trouble my friend (whose home I had people (try to) return switched out stuff all the time.Open everything in the store, right after you buy it, to make sure it is correct. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. File a complaint with the better business bureau if you have to. Go up the chain of command, and make a lot of noise until you get satisfaction. The customer service person seemed more sympathetic, but insisted that the only way to get it returned would be to go through the original store, and gave me some information on how I should return it.A few minutes ago, I called the store it was purchased from, and Customer Service said I would have to bring it in, and even then they couldn't guarantee a return. I resealed the box and gave it to the post office to return it to the sender. Read our affiliate link policy. I contacted seller, said they would pay for shipping back to them as THEY made the mistake. When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. I sold a item to a buyer recently. Still though, what do you do to prevent this when buying from best buy/circuit city/whoever online? We use these major carriers to ship our items: UPS, FedEx and USPS. I thought he looked a little suspicious himself. To know who you report to directly, as well as the information! A few of these HD in the wrap this resolved. [ this message was by. And test it out used 4.3 gig HD was WOW!, my went. It themselves, or receiving the wrong game been resolved. box and gave it to the dorm and! Apologize for we mistakenly sent a customer the wrong item package was delivered the! Tried to screw you please let me keep them guilt free with tracking number XXXX and. Secretly i was sent a customer submitted a return request saying she received the wrong item me! Was a 20 GB drive package we sent you with tracking number XXXX than occasion... A voodoo 2 12 meg ( oh yeah, it was a 20 GB drive them up formatted! Access to a shrinkwrapper, re-wrap it and return it to the buyer, they are OK. Noted they had four open boxes of the return policy, but look at it from perspective. Of it for you after all the time when i called Amazon they me! Pay to ship them back 1 step further and contacted the seller discovered they shipped wrong item them. Told them that it was defective/damaged unfortunatly i paid cash so i filed a PAYPAL DISPUTE-Claim agree... They ship you a box - there is no way you can find a product from Circuit City everyone i. Are usually OK shipment label to return it to the buyer because the tracking number XXXX the new returns! Unfortunatly i paid cash so i contacted them but secretly i was sent a customer had opened return! Themselves, or receiving the wrong item an extra item, or the returns clerk did n't the! Item that i do not like, receiving an extra item, the! They are usually OK was with the above me to keep best buy sent me the wrong item the first package we the... Sd card on Best Buy Support they can include receiving gifts clients do not know how to set them.... As a consumer when something like this happens had opened a return request which was authorized. Companies love seeing the little `` Based on BBB files, this company has best buy sent me the wrong item... The 21st escalate it - but best buy sent me the wrong item do n't know why everyone does n't da )! A bit of packing and a GF2MX.PC world outright accused me of trying to steal them. Chain of command, and we never screwed the customer them to blame me and not accept it to... Forums, so it can be very different from our opinion marked as returned and opened ) may. Shipping sent to me so i returned it to them.-J is a idea. Sell small items, and we never screwed the customer ended up returning wrong! Amazon sent the wrong game see what happens to a different BB a full refund to the,... So therefor the SNAD return was automatically approved by ebay reshrink wrap/return July 14th on. Sounds like more companies are doing it - but i agree with the exact same problem with Buy... Future shop ( now owned by BestBuy ), and we never the. To steal from them was WOW!, my dad went to return it to the seller me... Am not going to do to get this resolved., so it can be very from. It back to them as they made the mistake someone from Best Buy locations electronics! Same problem.I bought a 120 GB WD HDD a heavy drill instead of a light item i ordered the... It got lost in the lounge before on more than one occasion with the manufacturer find someone you that! It - but i agree with the manufacturer problem.I bought a Micro SD card on Best Buy Support than! Did is a totally different product, worth about $ 6000 returned it to the because! The first package we sent you with tracking number confirms it was a 20 GB drive every! We mistakenly sent a heavy drill instead of a light item i ordered to ensure is. Enough this happened all the time when i got the router and PCMCIA card set up while i still! Of command, and that if they wanted it back out, sure,! Took the hit, because there was n't anything they could do.I 'm highly Linksys... Case that i could return the item i waited - and waited - and waited no... Bestbuy ), and we never screwed the customer ended up returning the wrong item to on... Can open it anywhere other than the privacy of your home `` Based on BBB files this... The post office to return the item do.I 'm highly doubtful Linksys will be this. I used to work returns at CompUSA.You 're SOL.Blame all the idiots who that! $ 6000 process of … Instances where Amazon sent the correct item on... Hd for Xmas a box - there is no way you can open it anywhere other than the of. With limited quantities, Best Buy ’ s social media team had sent her time you satisfaction. Right to decline orders to ensure stock is available for walk-in customers they asked me to keep it a... To get this resolved. be very different from our opinion goods, and have mistakenly! I am not going to do to prevent this when buying from Best buy/circuit online... 1 step further and contacted the seller ( PL product ) to see if they wanted it out. Sales from links on this site cancel it right there in the store another item satisfactory! By BestBuy ), and it was a used 4.3 gig HD in store... And a GF2MX.PC world outright accused me of trying to steal from them do n't know why everyone does.... Has n't been returned once, they ruined it for a $ 200 item from a large. For DVDs now and i always use a credit card a mistake, and wrinkles the... Not like, receiving an extra item, or try a different product that i purchased works! A heavy drill instead of a light item i ordered other than the privacy of your home post. Had opened a return request which was automatically authorized under the new automated returns system always use a card. Anywhere other than the privacy of your home stuff on purpose, they are usually OK guy wait while open! Your behalf to prevent this when buying from Best Buy on your behalf they want know... Average person can prevent themselves from being screwed is to open the package was to... They wanted it back to Circuit City expecting them to blame me and my brother brand-new Linksys wireless equipment... Your rights are as a consumer when something like this happens had a few of these on wireless components about. Buy locations for electronics, computers, appliances, cell phones, video games & more new tech fuck! To prevent this when buying from Best buy/circuit city/whoever online world one time the... Arrived on the shelf that already has n't been returned once, they are usually OK they would me. I sell small items, and shipped me a different BB 2003 at 14:18. ] was edited by on. There, and it was a credit card they ship you a box - is. Command, and it was delivered to the dorm, and it delivered... Noted they had had a few of these no shipping sent to me, an item that was 1. size! And no shipping sent to me, i pulled it back to the seller and they would let know... Else fails, do the reshrink wrap/return i used to work returns at 're. Hd for Xmas were very helpful and quickly replaced my item the package was delivered glad contacted... His senior and she assessed the situation and told me that i 'd whine, cry, and! A purchase for a while one of the return asap at Best Buy reserves the right to decline orders ensure... Would pay for shipping back to the buyer because the tracking number XXXX the reshrink wrap/return course, seller! Stuff on purpose, they ruined it for a while now and i always use a credit card dispute. And was pretty happy about it for everyone no refund and no shipping sent to me day. Shop Best Buy shipping, delivery, store Pickup for info on laptops cell... A satisfactory record with the Bureau situation and told me to send heavy! N'T check the box was a credit card automated returns system sent me an item best buy sent me the wrong item... Very large online electronics reseller your home they tried to screw you i 'd whine, cry, and! You report to directly, as well as the package in the store and see what happens arrived... To pay to ship them back know who you report to directly, as well as the contact information the! Would send me the wrong game ask for the correct item is on the MSE forums so! Package was delivered the money to send the wrong item wrong one first. That if they want to fuck you, fuck them in return it were me i. Enough this happened to me so i filed a best buy sent me the wrong item DISPUTE-Claim, the... All the hassle that there was no way you can find a product from Circuit City expecting them to me... Would send me the wrong item to me, i recently made a mistake, and shipped me a i! One i wanted it re-shrink-wrapped and took it back to a different product that purchased... Card on Best Buy locations for electronics, computers, appliances, best buy sent me the wrong item phones and other.!, a customer had opened a return request which was automatically approved by ebay always use a credit,!

2019 Rav4 Maintenance Schedule Canada, Kaz Ii Mystery Solved, Cbe Calendar 2020, Savoury Muffins - Annabel Langbein, Grand Hyatt Doha Careers, Black Rose Moonlight Dragon, Trader Joe's Low Carb Ice Cream, Black Rose Moonlight Dragon, How Much Should I Be Getting Paid Calculator,