Even the food was great! We will publish a report when our review is complete. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Some patients with suspected sepsis were still not being identified or managed appropriately. Staff were really lovely. Who has Care Opinion told about this story? The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We were not assured that all patients allocated to wait on the corridor were safe. I recently came into hospital on the day surgery unit for a SLNB and biopsy. Call our main line for general inquiries. What we found is summarised within the overall summary. Learn more. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. Staff feel able to develop their own ideas and have confidence that the trust will support them. We are continuing to monitor progress against these. People told us that they were given choices about meals and drinks so that they received things they liked. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default One person said, "I have had good treatment, I couldn't ask for better. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. The Russell Legacy Project will be located on the hospital campus in Alexander City. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Requires improvement Change my preferences There are a number of areas of good practice in the trust, which should be encouraged. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Ratings and reviews - Russells Hall Hospital - NHS About: She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Let us know if this is OK. Well use a cookie to save your choice. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Creating a new NHS England: NHS Digital and NHS England have now merged. the service isn't performing as well as it should and we have told the service how it must improve. We spoke with 22 members of staff of various roles and grades. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. We are currently in the Yellow category for Visitor Risk Level. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. Family donates $25M for senior facility expansion at Russell ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. I was then asked to sit in an isolated area, which was not a problem. This was particularly evident in the category of adult majors. All the best and take care. Broward Health Medical Center ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published 12 July 2019. All the best with your pregnancy and take care. we have taken enforcement action. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Allied health professionals made up the largest group of staff required for imaging services. I replied that I knew this. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Russells Hall Hospital Accident and emergency The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical We are continuing to monitor progress against these. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Agency or bank staff predominantly staffed each area we inspected. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Patient Experience Team. (Purple), High The Trust also provides community services for adults (including sexual health) and End of Life Care. All rights reserved. The firm said it had complied with the order and the safety of staff and patients was its top priority. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. UK Affiliated Hospitals The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Not all managers had the right skills and abilities to run services providing high-quality sustainable care. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Such a lovely Dr and an asset to the hospital. nhs.uk Keep 999 and A&E free for serious and life-threatening conditions. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Thank you so much to everyone that day. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Any other browser may experience partial or no support. Patient Experience Team. Address We are centrally Arrangements were in place for the safe handling of medicines. Every member of staff I encountered was friendly professional and put me at ease. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Acute Medicine Department - The Dudley Group NHS Foundation 28 March 2013. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Patient Experience Team. Russells hall hospital Russells Hall Hospital They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Our rating of safe was Inadequate overall. the service is performing badly and we've taken enforcement action against the provider of the service. This review has been completed in response to the trust confirming that they were now compliant with this standard. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. One staff member said, "I am proud to be working for this trust.". The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Dudley to Russells Hall Hospital Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. My Site 12701 this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Tickets cost 3 and the journey takes 5 min. Published You can register to join the FutureNHS Collaboration Platform workspacehere. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre.

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