According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. StubHub is a scam and a fraud. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Through this action, we hope to provide people some small bit of relief during this uncertain time.. Until the event id canceled (not postponed) they won't give a refund. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I will never use this company again to buy or sell tickets. The court is expected to rule in favor of the plaintiffs at the end of the year. He has prosecuted a variety of consumer protection and complex employment cases. Still no luck. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For No refund or voucher has been offered. Moreover, the company will be forced to refund its customers. The reasoning is due to the financial impact form coronavirus. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. I tried contacting support and I kept getting the same response. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. How to Request a Stubhub Refund [98% Success] - DoNotPay Sign up for ClassAction.orgs newsletter here. 24/7 customer support: StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. THEIR GUARANTEES ARE A LIE. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Required fields are marked *. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The coupon, of course, expired in 12 months. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . StubHub's Changing Refund Policy Under Fire - NBC Boston They sell you things they don't actually own and if there's an error, too bad for you. Para una notificacin en Espaol, haga clic AQU. StubHub is represented by McDermott Will & Emery LLP. Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute 2023 The Hollywood Reporter, LLC. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. FanProtect Guarantee: https://topclassactions.com/wp-admin/admin-ajax.php. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This field is for validation purposes and should be left unchanged. The company is accused of failing to resolve complaints from tens of thousands of customers. Shortly after, in May, StubHub . CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Looking for a class action lawsuit in Nebraska. The federal court ruling in the case is a consent judgment between the parties. It is ridiculous. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . NEWS. Re: adele show refund. They said it would take up to 30 days. For more information about reviews on ConsumerAffairs.com please visit our Let us know in the comments! You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. The case is still pending, but will be heard by a jury. It promises a full money back refund in the case of a canceled event. The NHL postponed its season on March 12 in the massive wave of. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Before commenting, please review our comment policy. For Daddario, that price was $6,200. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub claims it is postponed not cancelled and will not give me my money. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Prices may be higher or lower than face value. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Get the latest news on COVID-19 delivered to you. However, you've agreed to the terms and conditions of Stubhubs sale policy. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . They told me to sell them. While the shows are postponed you are in limbo. Class Action Lawsuit Filed Against StubHub - Law Cities Id like my money back! StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. They were processing refunds for canceled events just like they previously did but then changed their policy. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. Add me I had cancelled tickets in Arizona last year. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". StubHub to refund canceled events after pandemic complaints Those with tickets to canceled events will get a credit of 120% of the purchase price. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. They offered me 125% of price paid in credit or refund to my CC. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The company reportedlydoesnt have enough liquidity to honour these requests though. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Please add me I lost roughly $600. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. StubHub Class Action Settlement to Provide Credits For Tickets Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. NEVER USE STUBHUB. StubHub facing class-action lawsuit after changing refund policy amid At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Your email address will not be published. Lorenzo Gordon, Adobe Images 1:12. This is a major change for the ticketing industry. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Bought tickets 2 months in advance for basketball game, never received them. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. But these are unprecedented times.. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The Court has not decided who is right. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Well start sending you the news you need delivered straight to you. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Your email address will not be published. Who should shoulder those cancellation costs? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I will never use Stubhub again. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Combined with viagogo, we now span 90+ countries around the world. Not at all a criminal case. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. 2. Solved: adele show refund - StubHub Community They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. I was offered alternative tickets. How to Get a Refund from StubHub - Christian Small StubHub sued over COVID-19 change to its FanProtect guarantee scheme Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. We value your privacy. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. You will not receive a Settlement award under the Settlement. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy New cases and investigations, settlement deadlines, and news straight to your inbox. Did StubHub's changed ticket refund policy violate Mass. law? Copyright 2022 Consumers Unified LLC. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. StubHub to refund over $3 million to more than 8,500 Colorado customers McMillan lawyer Nick Coulson echoed the sentiment. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Top 835 StubHub Reviews - ConsumerAffairs At the same time, buyers expect immediate refunds. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". They asked me to list it as resale. Same seats wrong game. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) Actions does not process claims and we cannot advise you on the StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I bought 2 tickets to a concert in SC that was cancelled. StubHub To Refund Canceled Events After Pandemic Complaints Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Less than two weeks later, StubHub amended its policy. I found out they listed under a wrong account. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Do not use STUBHUB, they are not an honest business. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. According to the filing, McMillan purchased two tickets to an NHL game in early March. Show was cancelled on 12/29/21 the day of the show. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Do You Have to Pay Taxes on Lawsuit Settlement Money? She told me this escalation process would take 3-5 business days. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! Payments will be provided if the Court approves the Settlement and after any appeals are resolved. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. But, as an alternative, the 120% off coupons were also available. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. They sent me tickets for a baseball game on the wrong day. StubHub Settles For More Than $9.5 Million With Customers Denied Cash They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The company is accused of failing to resolve complaints from tens of thousands of customers. Please add me. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.

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