There is upbeat music playing that's not too loud, TVs with different channels with subtitles. How many stars would you give TruGym? Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Understandably very angry!! They've also had bad reports in the paper. Anyone can write a Trustpilot review. Consistently fail to keep to their own opening and closing times. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I've always felt so welcome at TruGym and enjoy making my daily trips. The trouble is they use crooks to process their member's payments. I DO NOT RECOMMEND. Join the 268 people who've already contributed. Here are 11 ways to become an excellent customer service professional: 1. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. We use dedicated people and clever technology to safeguard our platform. Dont join the gym. | Read 21-40 Reviews out of 264 How many stars would you give TruGym? TruGym Complaints | TruGym #Fail The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Thanks. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The staff are always so friendly, helpful and encouraging when you need it the most. False advertising! Top gym with great facilities and friendly staff that are always willing to provide support and advice. 2023 Trustpilot, Inc. All rights reserved. I choose at this time to cancel our memberships and truGym continued to take money from my account. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. This suggests to me that they know they are not up to date. I have been trying to contact them for a refund for months and have been completely ignored. Totally disgusted with the service offered with no thought or effort of building a customer relationship. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. The gym did not respond to my complaint. Plus, you avoid the $5 phone payment processing fee. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. 2023 Trustpilot A/S. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The showers and changing rooms are always clean and warm. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. why is jason ritter in a wheelchair They definitely must have known about the closure. Staff on the phone where rude and abrupt and not helpful at all. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Try to greet customers with a smile and always be courteous and respectful. So far, an excellent option for a gym considering the membership prices are cheap. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) In the meantime, they have been taking money out of my account. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Plus side, plenty of cardio equipment. Absolutely shocking customer service. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. | Read 41-60 Reviews out of 258 It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! 2023 Trustpilot, Inc. All rights reserved. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. It does seem that there are other members who have also not been refunded. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. How many stars would you give TruGym? Verification can help ensure real people write reviews about real companies. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. There is a sign on the door which states check opening dates on social media. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. This was a friendly gym in Boston Lincolnshire. Not a problem there are always teething problems. Fuming to be honest. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Voice your opinion today and hear what 263 customers have already said. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The gym had closed down suddenly in November 2021 and hasn't provided a refund. The toilets are extremely dirty as well as the showers. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Training and fitness levels catered for the individual. We also ensure all reviews are published without moderation. TruGym is filled with good equipment and friendly staff. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. For businesses Categories Blog. Otherwise I would give it a five star rating. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. why would you not notify any body ? We use dedicated people and clever technology to safeguard our platform. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. I'd be in two minds about renewing my membership next year. Stockton On Tees - AVOID!! The pool is excellent. We also ensure all reviews are published without moderation. Management is awful only good thing about trugym . This resulted in TruGym blocking me me on twitter. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Staff members were a mix bag. No on-duty lifeguard (is this actually legal!!!). Here are 8 tips for writing great reviews. How many stars would you give TruGym? But no way to resolve it. Be proactive by paying attention to the customer's needs and offering help or recommendations . Join the 261 people who've already contributed. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Its hard to believe this is actually a trading company (for now!). I go to the gym because its an only female gym, however its extremly dirty. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. kept it quiet from staff aswell ! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I am very disappointed that you have emailed me as a new member. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The number for the centre was not being answered, neither were emails. We also ensure all reviews are published without moderation. When it comes to growing a business, reputation is everything. For example, you can easily set up automatic payments, so you're never late. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! They definitely make it difficult to contact them through their website. We use dedicated people and clever technology to safeguard our platform. Good luck TruGym you are going to need it! The most important rule in providing excellent customer service is to be friendly. Friendly environment for ladies only. The Stockton site seems to be run on a shoestring. typical!!!! Literally just paid for a day pass as the website said they were still open at stevenage. The staff are friendly and the gym is very tidy. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Bit apprehensive being a female in my 50s. Firstly, thank you for reporting this to us. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot No contract options, student memberships, corporate offers, or pay for the year up front. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! If you want a real Les Mills class, or any customer service, go to another gym! It has been three weeks and no one has been in touch. 2023 Trustpilot, Inc. All rights reserved. Needs airing conditioning throughout the gym. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Huddersfield gym- horrible service, old gym equipment. Companies can ask for reviews via automatic invitations. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Joke of a place. I then get an email in May saying I would be charged 14 per month. so you can relax after your workout. Join the 271 people who've already contributed. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. 0 star! Seems like nothing is ever cleaned. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Join the 258 people who've already contributed. Contact Spectrum Customer Service - HighSpeedInternet.com 11 Ways to Deliver Excellent Customer Service | Indeed.com It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. If you like swimming, prepare to be hugely disappointed! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. AVOID LIKE THE PLAGUE. Join the 269 people who've already contributed. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Good equipment. I also send two emails through to them and I never even received an acknowledgement let along a response. | Read 21-40 Reviews out of 266 Good day, I have just renewed my contract after 15 months. The evening staff are very welcoming and friendlly. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Don't join this gym. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. The response by the manager was delayed and unprofessional. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 14 Customer Service Resume Examples for 2023 - beamjobs.com TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Great gym, always really clean. We use dedicated people and clever technology to safeguard our platform. Waste of money. Your cars are not safe! Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. It goes against our guidelines to offer incentives for reviews. Not helpful at all. I paid for a year membership and at that point had several months left. I asked for complaints procedure for head office and that was also denied. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I find the booking system for classes difficult to work out which is why I havent booked any yet. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. For the price per month, this is a great gym, it has everything u need and more. Your experience matters. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Anyone can write a Trustpilot review. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Verification can help ensure real people write reviews about real companies. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. This gym is great! Still waiting on a response to my request for a refund. The number for the centre was not being answered, neither were emails. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Our gyms come with either a sauna or steam room (some have both!) Trugym is just at the level that suits me. Worst customer service ever have not had one reply to my messages or calls!! Anyone can write a Trustpilot review. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. This happened on several occasions making me again not really want to use the pool and steam room. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Author: Stephen Greet, Co-founder. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Fuming to be honest. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Maybe they could squeeze in another floor mat area near the gym balls. Generally excellent facilties and equipment though can be a bit busy at times. 14 Customer Service Resume Examples for 2023. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Your experience matters. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. without helping me with the issue in any way at all. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. In the first instance contact your local gym. They are young, inexperienced and basically don't want to be there. A nice gym and I enjoy my early morning workouts. The staff, although minimal, are friendly and helpful. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Staff were non empathetic and unhelpful following the incident. Verification can help ensure real people write reviews about real companies. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Your experience matters. it's never the same amount and do not expect any sort of customer service! | Read 81-100 Reviews out of 267 Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Our 2022 Transparency . Find out how we combat fake reviews. Once my payment went through I got an email saying that they are closed. Any attempt to contact head office is ignored. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Gym is always clean and range of machines is good. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Your experience matters. Your experience matters. Join the 266 people who've already contributed. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. truGym | Low-Cost Contract & Non-Contract Gym Memberships People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. This gym offers friendly staff with excellent personal trainers. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Join the 242 people who've already contributed. !Poor service. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Companies can ask for reviews via automatic invitations. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Consistently fail to keep to their own opening and closing times. They definitely make it difficult to contact them through their website. 2023 Trustpilot A/S. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Awful showers. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. the gym is very clean, the staff are very friendly and always up for a laugh! | Read 101-120 Reviews out of 262 Join the 270 people who've already contributed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Great gym that everyone feels comfortable and Staff are an asset to the place.

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