Suites 4 and 5 Wyong Plaza Village. . Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. Its website should have information about complaints or you can ask its staff about how to make a complaint. - Update contact details including emergency . Residents can call us on 1800 422 322. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. Understand what housing help you may be eligible for, including social housing and private rental assistance. Back to Maintenance Close Menu. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. State: NSW. Requests can also be lodged through the NSW Government'seRepair portal. This is a NSW Government Directory listing. . eTendering - NSW Department of Communities and Justice - Current Tender The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. You can still access up-to-date, reliable information on the existing Department of Justice websites. Contractors - Bridge Housing Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. Related agencies. You can also write to your local DCJ office. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. "Following a community and housing sector workshop in 2021 in response to growing concerns around . Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. NSW Government has a repository for NSW Government publications. Department of Housing Wyong | Supplier | YourCare Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. Your rating will help us improve the website. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Wollongong DCJ Housing | Service NSW The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Working to improve the service and experience for our tenants. Social housing and homeless given $511 million boost in WA budget to 36 Alison Rd. Use the information provided to contact the organisation. update contact details, including emergency contacts. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Garden maintenance | Family & Community Services NSW Land and Housing Corporation make payments to accounts. MyHousing | Family & Community Services See Advocacy and Legal Services below. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. MyHousing on the App Store Find funding programs to help deliver social and affordable housing across NSW. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. You can call the Housing. This is the fastest way to lodge a request or complaint. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Maintenance Show Maintenance Submenu. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). We assess each complaint we receive and decide whether to take action on a case by case basis. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. gas safety, electrical safety, locksmith, arborist, and other specialist services. MyHousing mobile app | Service NSW Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east Use the information provided to contact the organisation. Social housing-related complaint. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. We will use your rating to help improve the site. We will let the community know when a re-opening date is confirmed. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. contact information for other useful organisations. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Please enable scripts and reload this page. Enter a postcode, suburb, town, or address to find a local housing office near you. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. (3) The agency, however, did not commence effective operation until 1945. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. You can seek legal advice about applying to NCAT for an order. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Resources for affordable housing, community housing and specialist homelessness service providers. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. The Repair Kit - REDWatch We give free, confidential language services to clients who may needhousing information or help. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. See Appealing a decision by FACS below. We spend more than $1 million per day on repairing and maintaining homes. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. maintenance, the Housing Contact. A range of private rental assistance products and services available to help clients. Thats why we have compliance officers in the field every day checking the work of our contractors. prioritising delayed actions or decisions. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. eRepair | Family & Community Services acknowledge their continued connection to their country and culture. Communities and Justice, NSW Department of; Local Offices. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. If you are in Australia please call: 02 8074 8627. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Guide to what species are recommended and what are not allowed. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Your rating will help us improve the website. Requesting maintenance and reporting problems - Family & Community Services Related agencies. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. Follow-up Review of the Management of NSW Public Housing Maintenance This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Housing and homelessness - Communities and Justice . All repair requests are sent to the Housing Contact Centre for review and processing. The program has consistently identified improvements DCJ is improving the experience of social housing tenants. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Repairs and Maintenance - housing.wa.gov.au ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice issued to Cadia Holdings Pty Ltd, Official Caution issued to AWJ Civil Pty Ltd, Official Caution issued to AW Edwards Pty Limited, Penalty Notice issued to Green Light Contractors Pty Ltd, Penalty Notice issued to Goldwind Australia Pty Ltd, Fire Safety Order issued to 2-4 Walker Street Rhodes and 2 Mary Street Rhodes, Fire Safety Order issued to 436 Victoria Avenue, Chatswood - Levels 3 & 4 Transport Interchange, Penalty Notice issued to Kaymet Corporation Pty Ltd (MP09_0068) City of Sydney LGA, Official Caution issued to Tarrawonga Coal Pty Ltd (MP11_0047) Narrabri Shire LGA, Penalty Notice issued to Bloomfield Collieries Pty Ltd (MP05_0136) Cessnock City LGA, Official Caution issued to ProTen Pty Ltd (SSD-6882) Narrandera Shire LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA, Official Caution issued to Veolia Environmental Services (Australia) Pty Ltd (MP10_0012) Goulburn Mulwaree LGA (ENM), Penalty Notice issued to Perilya Broken Hill Limited (SSD 7538) Broken Hill City LGA, Official Caution issued to Hansen Yuncken Pty Ltd, Penalty Notice issued to Macka's Sand Pty Ltd, Development Control Order issued to ATB Morton, Fire Safety Order issued to 11 Olympic Boulevard Sydney Olympic Park, Fire Safety Order issued to 22-24 Honeysuckle Drive, Fire Safety Order issued to 22-24 Honeysuckle Drive Newcastle - Sandran Pty Ltd, Official Caution issued to Metromix Pty Ltd, Official Caution issued to Richard Crooks Construction, Official Caution issued to Williamtown Sand Syndicate Pty Ltd, Penalty Notice issued to Infrabuild NSW Pty Ltd, Official Caution issued to Wollongong Coal Limited, Penalty Notice issued to Coastal Sand and Quarry Products Pty Ltd, Fire Safety Order issued to 2 Olympic Boulevard Sydney Olympic Park, Official Caution issued to Hunter Valley Energy Coal Pty Ltd, Fire Safety Order issued to 19 and 19A Honeysuckle Drive, Fire Safety Order issued to 7 Lardelli Drive, Official Caution issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to Consolidated Power Projects Pty Ltd, Penalty Notice issued to Holcim Australia Pty Ltd, Official Caution issued to Ballyhooly Civil Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Ltd, Penalty Notices issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Australand Corporation Pty Limited, Development Control Order issued to Hanson Construction Materials Pty Ltd, Fire Safety Order issued to the Owners of Strata Plan 86157, Official Cautions issued to John Holland and CPB Contractors Pty Ltd, Penalty Notice issued to Big Island Mining Pty Ltd, Penalty Notice issued to CPB Contractors Pty Ltd, Official Caution issued to Fulton Hogan Construction Pty Ltd, Official Caution issued to Schools Infrastructure NSW, Penalty Notice issued to Hanson Yuncken Pty Ltd, Official Caution issued to Hanson Yuncken Pty Ltd, Official Caution issued to MT Projects Pty Ltd, Penalty Notice issued to United Collieries Pty Ltd, Penalty Notice issued to Hanson Construction Materials Pty Ltd, Penalty Notice issued to HV Operations Pty Ltd, Fire Safety Order issued to Building E10 Materials Science Engineering Building at UNSW, Fire Safety Order issued to Building H6 Tyree at UNSW, Fire Safety Order issued to Chatswood Chase Shopping Centre at 345 Victoria Avenue, Penalty Notice issued to Logos Property Holdings Pty Ltd, Fire Safety Order issued to 8 Parkview Drive Sydney Olympic Park, Official Caution issued to Broken Hill Operations Pty Ltd, Official Caution issued to Perilya Broken Hill Limited, Official Caution issued to Sibelco Australia Limited, Official Caution issued to Sibelco Australia Ltd, Penalty Notices and Official Caution issued to Sibelco Australia Limited, Development Control Order issued to the owner of Melaleuca 1 Ski Lodge Thredbo, Fire Safety Order issued to F10A Sydney University New Law Building Annex, Fire Safety Order issued to H71 Sydney University Abercrombie Student Housing Accommodation, Fire Safety Order issued to The Star Casino at 20 80 Pyrmont Street Pyrmont, Official Caution issued to Bengalla Mining Company Pty Limited, Official Caution issued to Sell and Parker Pty Ltd, Penalty Notice issued to Richard Crookes Construction Pty Ltd, Prosecution of Wollongong Recycling NSW Pty Ltd, Official Caution issued to Enviroking Investments Pty Ltd, Official Caution issued to Hunter Quarries Pty Ltd, Official Caution issued to Kane Constructions Pty Ltd, Penalty Notice issued to Sovechles Nominees Pty Ltd, Fire Safety Order issued to 444 Harris Street Ultimo, Fire Safety Order issued to 48 Pirrama Road Pyrmont, Fire Safety Order issued to 6 Central Park Avenue Chippendale, Penalty Notice and Development Control Order issued to Wollongong Coal Limited, Official Caution issued to Bloompark Consulting Pty Ltd, Penalty Notice issued to Collector Wind Farm Pty Ltd, Official Caution issued to ATB Morton NSW Pty Limited, Penalty Notice issued to ATB Morton NSW Pty Limited, Official Caution issued to Hanson Construction Materials Pty Ltd, Official Caution issued to Holcim Australia Goulburn Mulwaree, Official Caution issued to Holcim Australia Mid Coast, Fire Safety Order issued to 1 Gauthorpe Street Rhodes, Fire Safety Order issued to Royal Rehabilitation Centre Sydney Ryde, Fire Safety Order issued to Strata Plan 80159 at Tweed Ultima, Fire Safety Order issued to Strata Plan 79995 at Tweed Ultima, Penalty Notices issued to Heron Resources Limited, Penalty Notice issued to Bald Hill Quarry, Official Caution issued to Transport for NSW, Fire Safety Order issued to the Tablet House, Fire Safety Order issued to 11 Lewis Avenue Rhodes, Fire Safety Order issued to 1 and 3 to 3A Honeysuckle Drive, Fire Safety Order issued to 3 Rider Boulevard Rhodes, Fire Safety Order issued to 5 Rider Boulevard Rhodes, Fire Safety Order issued to 2 to 4 Dawn Fraser Avenue, Penalty Notice issued to the Owners of Strata Plan 73318, Official Caution issued to ABC Paper and Paper Mills, Official Caution issued to Riverina Oils and Bioenergy, Official Caution issued to Teys Australia Southern Property, Fire Safety Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and Assessment Act 1979, Housekeeping amendments to the Codes SEPP, Caravan parks, manufactured home estates and moveable dwellings, Seasonal and Temporary Workers Accommodation Toolkit, Improving coordination of housing delivery, Design Guides for Low Rise Housing Diversity, Guide for establishing and managing NTE uses, Coal and petroleum exploration assessment, Critical Industry Clusters in the Upper Hunter, Independent Advisory Panel for Underground Mining, Cemeteries as State Significant Development, Registered Environmental Assessment Practitioner, Standard conditions of development consent, Standard format for notices of determination, Consolidated state environmental planning policies, Under review and new policy and legislation, Environmental Planning and Assessment Regulation 2021, Legislative amendment for concept proposals, Kaldas review of decision-making in the planning system.

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