thanks. I have this working now I made it more HR Case specific as opposed to a generic table property. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). Removing a single button is accomplished by using this code in an onLoad or onChange client script. Thanks! This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item BR helped me restrict write from the variables. Ive removed that section from my code above so you can give it a try. Thank you! Create custom action buttons in Service Portal But I am still trying to figure out how to update the form. if (typeof adsbygoogle.requestNonPersonalizedAds === 'undefined') { Can anyone tell me what is wrong with my code ???? These scripts are designed to work with UI action buttons. We have to make sure that we should also select the required catalog which contains the category we have selected. Thanks Nathan, this site helped me out a lot. Sign-up to get the latest news and update information from ServiceNow Guru! The BR sometimes thinks these variables change even if they dont . When submitting a Service Request, the requester can add attachments using the icon located on the form header. Thanks. based on what user enters in location, stock room values are available. I have a comment about the abort if variables change business rule. //Hide list collector icons You would need to change the code as needed of course. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Click "Create Application File" to raise a dialog box of options. However, Im not seeing readOnly anywhere in his script. It should look like this if everything went as planned: Looks like everything worked! I have a question with list collectors and the inability to have them scroll in IE. Example Customizations - ServiceNow Service Catalog Integration if(data.table == incident){ if(action ==resolve){ gs.info(inside resolve +action); //gr.setValue(incident_state,6); gr.setValue(state,6); Not able to understand what is the mistake i am doing. You can also easily add to the worknotes from the server script. Checking each variable to see if it has a value would probably be pretty complicated due to all of the different variable types. What do you mean by misuse of Label variables? If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. }. This doesnt seem to work in Service Portal. I will create a HI Server ticket regarding this setReadonly issue. A Catalog Item is a form used to submit information, a request, or to create a task. Thanks, Andy. This was just what I was looking for, thanks for sharing. This is just an example to get you started. //Remove any reference or calendar icons Thanks again keep the posts coming a lot of excellent information has come from the Guru. Thanks in advance for any help you can provide. Step 3: Connection Settings. Field Name: Requester, Field type: Reference2. }. Field Name: Manager, Field type: Text Box (Read only field)4. #8 How to add Catalog Item on Service Portal HomePage| How to modify Without the getvalue line it works fine. Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. //Add an information message, abort the submission, and reload the page, 'You are not allowed to change variable values on this record. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. Thanks!! Is there a way to hide those? I hope this article help you to understand that, Post Comments See here: https://serviceportal.io/using-events-communicate-widgets/. In Record producer form I have made field readonly, but its still showing me the calendar option. One thing to note is the variable name elmt, not elmnt as you have in this comment. Customers sometimes ask for an [Add Attachment] Looks like the class names on those variable types have changed slightly. Additional radio button showing in Service catalog item view - Support Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. img.hide(); Example buttons for Service Catalog items in the Service Portal. It worked fine with a small glitch. Give this a try instead and see if it works better for you. value ); //--classic UI alert ( g_form . on the onLoad? I would recommend not using the Mandatory checkbox on variables if you are though since it often ends up causing problems like this. In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. I want to remove the green arrow icon Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. They are best used when a user needs to see all options side by side when making their selection. }, Make sure that the elmt.Disabled line looks like this (including the proper case). item.hide(); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. If user selects another category I want to show hidden Submit button. }. Not sure why this isnt working is it because Im in the HR Service Portal scope? It only removed the reference icon from the first variable which was a reference to the sys_user table. Using these core activities we can design the workflow. Hardware) Provide description and short description, want to display on Catalog Item. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. Not immediately, but as soon as you make a change to a task with variables on it for example, all the disabled variables will be empty when you re-open the form. i have a business rule to set reference_qual for stock room. I've updated the article. You can also view the icons within. }); All rights reserved. This example shows one way you could use the button ID value (as defined in the UI action Action name field). $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. Hiding the options works but hiding the Resolve Incident button doesnt. No way that I know of currently. ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. Let me know how it goes. You can request it as an enhancement, but for the time being theres not much you can do other than make them readonly or hide them. Is is possible to modify the code and remove calendar button for one field only. //Get the Variables section Submit catalog item using a script2. Step 5: Manage search permissions. I am using your Copy Variables to Work Notes Business Rule in a workflow to copy the variables to the description of my sc_req_item. At the time, I came up with a solution that worked, but that I really wasnt happy with. Viewing this post got me thinking if it will be possible somehow to pass down all the variables or variable set from an Order Guide to the request form? Ive updated this article with a notice at the top to reflect the new functionality. Modified script worked perfectly. Ive posted a script here that you can use as an example. while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. but I am unable to get button name, That one works a little bit differently. Any ideas why this might be doing this. if(item.id != IncNoti && item.id != ){. If I change any value to the form and click on button, it updates the form. When i click the update button then all the data inthe form form should update in the service portal. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. Correct. Login as System Administrator. I cant seem figure out the code to look at the comments box and stop the reopening if there isnt a comment. Did you figure this out? That still needs to be addressed by ServiceNow development. I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. Only three things has to be performed to develop the. http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/. We have reference variables for user, location, and other tables on our various catalog items. var links = $$(.navigation_link).each(function(link){ I want to have as minimal space between the form and related lists as possible. The radio button labels are not displayed in Service Portal. Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. I want a button which should send comments to the back end table. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? Also, it would be great if it could update the Work Notes or Additional comments that the user has resolved it! ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ If its a variable, then youll need to use variables.u_review to refer to it. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. It would be a bit of a hack though. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. Step 2: Name the connection. Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. The workaround for this is to use the readOnly attribute instead for textarea elements. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. based in conditions. Its just been published here. Thanks Mark! I am trying to hide the reference icon for any reference variables on the Request Item form for end users. I dont have any sample code I can provide you for that. I actually think theres a much better way to disable these now. $scope.$on(spModel.uiActionComplete, function(evt, response) { var sysID = (response.isInsert) ? Practice Assignment Task ServiceNow - BasicoService NowLearning Now, you probably don't want to create a Button widget every time you do this, so you can create a generic Button widget that accepts a URL and label as instance options. That icon is not always very noticeable. Well done. // Supply ads personalization default for EEA readers I need the update button in the service portal for the incident table. }); Article provides complete understanding of Script Include ServiceNow with Examples. More often than not however, if you are disabling variables at all, you are disabling them entirely or disabling them for a certain group of users. I just confirmed that this works with the short_description variable on the Service-now demo instance. I dont think there is any information on removing those. You can use the ng-disabled=shouldBeDisabled directive in the button and decide when to make it true or false in you client controller. I have seen scenarios before however, where I needed to limit the options available to a user so that they could really only perform one action. Its possible, but its going to require some investigation and customization of the script. https://community.servicenow.com/thread/277347. There is a way now! plz suggest a way if state is closed button is not visible. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Catalog Items contain questions that gather information from users to create a record in a table. Field Name: Hardware Requirement, Field Type: Radio Button) Options are as mentioned below: Laptop Desktop Mouse Keyboard3. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. Should just have to change.hide() to .show() to re-display the button. Thats whats causing the setReadonly command to fail. You can use ng-if on the button to hide when state not resolved. You may also consider the Locking down variables by role without a script method described above. I dont have a way to do that currently. Step 4: Select properties and filter data. The link Find Here under Locking by role needs to be updated. As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. Thanks. If that doesnt work then you can try elmt.readOnly = true;. (The rest of this example assumes an item named Example With Pinned Variables.) Service request catalog contains a list of all IT service request to . please can you tell me what am i doing wrong. }); I recently came across another forum posting where the poster wanted to do something similar. catch(e){} Clone the "SC Catalog Item" widget 3. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ If there any way for this to be cross-browser compatible? This is what worked: // remove reference icon from all variables referencing sys_user table However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. Hey Brent, I dont know of any issue with the script. function onLoad() { By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. //Remove any reference or calendar icons //Remove the Submit button Do it plz. I think you need to use current.variables.location instead. Anyone having issues with the Read Only Variables script with Calgary? We display the variable editor on both the requested item and the catalog task and have tried to implement Copy Variables to Work Notes Business Rule several times with no success. img.hide(); In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); Finally got it. I think that going forward you might consider the Ticket Fields service portal widget instead. Each of these statements will remove the first occurrence of that reference variable type in Calgary: $$(img[id=view.sys_user])[0].hide(); // reference variable to sys_user table You did such an amazing job. I see that Variables is just text inserted into the Work Notes. The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. Create Service Catalog Item. Thanks Mark. The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ I assume that it has something to do with the removal of the calendar icons, but I am not positive. Thats what Im ultimately looking to do for this form. Thanks. One of them is a resolve incident popup window(o dialog) we need to remove the close icon on the top right hand side cornerIve tried using a onLoad script but like I said before it doesnt seem to find the object to hide it. img.hide(); I wanted to make two variables editable for all users. Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. The best-practice method for making variables read only on standard forms post-Calgary is to use catalog UI policies and catalog client scripts along with the Applies to checkboxes available on those forms. Making a field read-only with a client script should not make that field lose its value upon saveregardless of the script used. Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. https://community.servicenow.com/message/1079189#1079189, here is my code in last you can check it and let me know any mistake or wrong code. I am trying to hide some button at the page level, like hidding the Printer icon that is on all our page? Hi Nathan, thanks for the post, very handy indeed. Mark, I dont have a pre-built script for those. . If there is a requirement that once the user updated the catalog task in the workflow,requester should be able to see the details which are filled in the catalog task. The business rule should have a condition of current.variable_pool.changes(). Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. Ive used a variation on this to remove all links as follows; //Remove the Submit link Any help would be appreciated! Support in various channels Service Catalog variables are supported in various channels. Is there any way of adapting the Read Only client script for the mobile UI. Thats a great addition. Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. That shows all of the variables by default in a readonly form. If you have further questions about this please post them on the forums since its not really pertinent to this article. Let me demonstrate We'll be using out of the box objects for this demonstration, and there is a catalog item named Executive Desktop that we will use. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). There really isnt any easy way to do this. We can create UI policies for the catalog item from here. I chose this method because it also works on multi-section forms where you may have multiple sets of the same buttons on a form. we changed nothing but the requested item short description and the update was aborted) Thankfully I was able to recreate this on the demo site. }. Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed. You can see that the button is rendered using the button_text we passed in, and should navigate to the URL of the href option we passed in. var items = $$(LINK).each(function(item){ https://servicenowguru.wpengine.com/scripting/business-, Thanks Mark .. another quick question.. is it possible to amend the above script to exclude the container start variable type otherwise you cant collapse containers when viewing items ? This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). But without seeing your code I cannot comment further. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. Thanks Jason. Could I use a similar script ? what if I want to show all but one button. Can I know how to create a custom button to create a new incident on portal ? Ive modified my client script code above to fix this issue. Such as approvals, notifications, call other workflows, rollback, various conditions, timer etc. Also when i click request approval the button is not disappearing? Should we be moving entries out of this table as requested items are closed? Simply take the code from the post and change lines 24-26 to open the incident instead of resolving it. What must be modified specific to my instance to get this to populate correctly? Once added approver it should get reflected in the respect form. I have implemented the code in my MSP Instance for one of our customer.But no luck,The code is not working as expected.Even when I click on Resolve Button its not working nor its resolving the Incident. Task are based on practical exposure. Im looking for a way to hide all of the variables that have no value. Thanks. If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. That worked wonderfully. Worked with one of our internal web developers and he shortened the section int he server script, lines 16 to 32: if (input && input.action) { var action = input.action; // If Incident table if (data.table == incident) { if (action == resolve) { // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } if (action == cancel) { // Do something else } } }, switch (input && input.action) { case resolve: gr.setValue(incident_state, 6); gr.update(); break; // case cancel: //do something else keep adding case sections for more buttons }. try{ In fact, I have also extended it to change the text on one of the buttons so that ESS users see the same button with a different name.

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