This would normally be okay if timing wasn't an issue, but this is extremely burdensome because (1) we already planned to take time out to make sure we would be present on 11/16, and (2) this is being delivered to a condominium where you need to communicate with management. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. Bitter disappointment at this place. I was very happy to find the furniture for my living room for my new apartment. If you are looking for anything from a vase to a bed to outdoor lounge furniture they have it covered. They may not be statement pieces, but when it comes to providing a solid foundation on which a room can be built, they hit 500. However, when we sit down on ours, it feels like the cushions are filled with the same stuff as a bean bag, and after you are done sitting on it, the cushions do not recover their shape. I asked the bolts to be made available as soon as possible, preferable within a day or two and the manager said we would need to wait for couple of days while they order the parts, so I suggest manager to check if they have another table in store and do a replacement. We returned a bike rack and instead of having the entire credit go back on the credit card, they gave us back 30 cents in cash and the rest on the card. Service at this location of CB2 is so bad, if I could give 0 star I would. I absolutely LOVE my new comforter. They replaced my broken marble desk with another faulty product over two months after I've paid in full. Notably, this is one of the few . I loved it! Cb2: ohh I'm sorry, I forgot about it Me in my head: cool I just stood here like an idiot for 10 min for nothing. Buy and Sell Used FurnitureWe Pickup & Deliver - AptDeco We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2.. On the other hand..my delivery date was pushed back twice. I guess they have that tied up in a neat little bow don't they? Leave me alone, cb2. are fair to somewhat expensive depending on the particular piece. It was a thoughtful gesture that went a long way! Thanks for nothing CB2 On North Near Halsted Thanks For "NOTHING". I really like CB2. I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. So you call and they advise "Oh that will be due this weekend so you will receive next week" So you wait and wait and again no delivery. Boy oh boy where do I begin?! It's not big and bulky, like how Crate and Barrel and Pottery Barn can be. Great job, Brianna! Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. An hour passed and still no call back, so I called again. Suite 69473 Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. If you don't know where to start, pull up a chair; begin by selecting the room's seating options, including contemporary sofas, loveseats, sectionals and accent chairs. A unique blend of modern as well as contemporary you can really tell that stylewise this place is gearing toward a younger generation of home decorators but unfortunately they really fell short of making it attainable style. Ethan Allen. Staff is super friendly. As the store did not have it in stock, we called ahead and had them ship it into the store for us and give us a call when it was ready for pick up. Prelim review: CB2 is a beautiful modern furniture spinoff of Crate and Barrel aimed at young professionals but the problem with CB2 is that the build quality is a bit lower than Crate and Barrel (almost nothing is made in the USA), and the pricing is still very high compared to what you can find at furniture stores like Ashley's Furniture. While some of the sales people were helpful in bringing out items we requested from the back, the cashier who rang us up (short-haired blonde woman) was unfriendly. See how it all works here. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Find another furniture store, there are plenty of better ones. Wengler, Kravitz Sometimes it's hard to tell until you lift a sticker and get the shock that a simple acrylic stand is $300. I'm a little bummed out to see the poor reviews of my favorite store CB2. Case in point? Tre and Hye were both amazing. And once again, I initiated the call, they didn't call or email me to notify me of the change. They refused to be flexible. Slumber Search is supported by readers. While a desk and comfortable desk chair are total must-haves, you're the boss of this space; deck it out just how you like with a unique arrangement of filing cabinets and bookcases to keep your papers organized. Customers of CB2 love the styles of lighting offered, but some point out issues with construction and perceived quality. $$$ is for exclusively high-end furniture. I had a reward certificate that I wanted to use and the cashier (incorrectly) informed us that they expire within 90 days, so we weren't able to use it. When you're shopping CB2, you can be sure to find sleek looks and trendy styles. More info. Some issues with the longevity of certain couch models. Probs but like get a grip lady. Initially I dismissed CB2 as Crate & Barrel's version of IKEA. So now I have to wait another week, take another day off from work, waste time and money, not eat on my dining table (the old one was donated this morning as we were expecting to enjoy our new one). Never miss new arrivals that match exactly what you're looking for! Just because it's where you get your shut-eye doesn't mean you should settle for anything less than the best contemporary furniture for the bedroom. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. The first delivery came even before my scheduled window which totally shocked me since it is usually not that case. Problems will always happen, but the way their people handle situations says a lot about the business. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. I love the products this store offers and I used to go to the shop in Chicago when I lived in Milwaukee, so I was hopeful when I finally got into the Minneapolis store. If it all synced into my online CB2 account/app, it would be a lot easier, and easy to see what I have bought so far. The manager was then available but he was unaware of the situation so I had to explain it all over again. Reply HELP for help and STOP to cancel. Around May 18 I get a message saying, your table will not be delivered. Upon unpacking, the couple realized that similar goods werent available in Chicago, andcue the entrepreneurial lightbulbdecided to open a boutique solely dedicated to quality, European dishware. $317. The furniture is extremely low, in which puts you in mind of ikea furniture. He really helped me out in picking out a great console and decorations. He was patient, informative and when I go back, I will always ask for him. Everyone that comes over thinks it's real but it's not. Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. Ordering in store made the situation no easier. 9/19/15 I never called CB2 back, per the response to my review. The delivery is good, and returns are always easy. He went the extra mile, by going to physically checked if the console I wanted was actually there. Big CB2 fans, thanks again! Terrible after-sales service. Most of the people who work here are quite helpful and nice. Perhaps they are setting themselves apart from West Elm, and the beautiful new furnishings of Anthropology. I understand special order items take a while to order. Despite the sleek and modern furniture, it's really not worth the amount of time and trouble this company put me through over the past month. The 15 Best Furniture Stores for Online Shopping | by The Spruce The staff was extremely rude and could have cared less we were there and the products were eh compared to Crate & Barrel and West Elm where we later went instead. She called a few days before delivery to make sure there wasn't anything on my end to delay it and we figured out my building required proof of insurance before anything can be delivered. FIVE stars. If anyone is looking for the best furniture and decor,this is the right place.Yes it is a little expensive but you get what you pay for.Just today I got some amazing very original espresso cups from there,and I could be happier with my purchase -what a stylish cups made in Poland,not in China! The 18 Best Places to Buy Furniture, According to Interior Designers CB2 Holden Two Piece Tufted Sectional . The loud music is a distraction. Discover furniture in all of Crate & Barrels distinctive styles, including modern, contemporary, industrial, and postmodern. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. Lastly, sometimes assembly is required for some items. I'm really happy with my CB2 experience! Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. I feel welcome and not like an outsider if I don't make a purchase. Msg frequency varies. I can't purchase another table with the store credit amount and given all the product issues I'm not sure I want to. In fact, Crate & Barrel rugs are so versatile that even a novice will have an easy time syncing them up with furniture. Are you going to pay my gas? The Ultimate Guide to Online Furniture Stores : r/LivingSpaceSales - Reddit The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. To my dismay, I heard the clanking of broken glass upon taking the boxes out. That's why I went to the store in the first place, I point at something and ask to buy it - simple. For someone who shops here on a weekly basis I am sad to review a one star. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I placed an order for (3) sets of eight in the 18oz, 13oz, and 8oz. CB2 is very hard to enter without walking out having spent a massive amount of money! Freaking. Brianna at the Berkeley store is a star. This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara I also wish there was a way for my online CB2 account to sync up with my store account or Crate and Barrel app. Give all your stuff a place of its own with trendy storage furniture. Some shoppers have encountered issues with their deliveries and replacement orders being delayed (even for in-stock items) and missing the necessary hardware. cb2 irritated me three times with bad product, bad policy, and bad customer service. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. The cons: Issues surrounding perceived quality of some lighting pieces. More of a showroom. Obeid, Ross $437. Me out loud: can you please check if you have it in stock? I'd say it's a definite step up from IKEA in quality and the design seems to be a little more thoughtful and planned out. Surprised as it is Berkeley. I did call Corporate CB2 and the person who I spoke with had so little interest that it was obvious that the store staff is mimicking corporates culture towards customer service. Why lie?! services, you're letting us know that you've read and agree to the changes. Which took my order FOREVER to arrive. I like the products but there is no reason to have a brick and mortar store if you aren't going to get any additional service whatsoever. This is one of the best times to be an online furniture and home decor shopper. She did not offer apology or acknowledgement of the situation. They offered to refund all my money and I lept at the chance! Consent is not a condition of any #nextlol. The sales reps are awesome!!! Don't go here! CB2 Sale: Discounts & Deals on Furniture + Decor | CB2 Canada Thank you Tony! JC took care of us and he was extremely helpful, took his time with us, and we left very happy. They do validate parking for about one hour, so be warned (remember to tell the parking attendant you are shopping there too)!!! Williamson, Brett The manager told me they have no more stock in there store, and I had to asked him to search other nearby stores. The store is on par with West Elm, with more of an urban edge. We ordered a table on April 22 with the promise that we will get delivery for May 24. Sometimes it says we have one but it's actually for the item that's on display Me: (after I've lost my patience!) It looked great and I ordered 9 of them! We bought two. I bought a few things then left only to find out my car was towed. The quality is also so great! ), I contacted customer service TWICE about it and they couldn't figure out the problem. I glue them back on only to find that there's a huge crack down the middle of the marble table! I made several laps around the store, making notes and looking at items which I ended up not getting. And they can't use the back ordered excuse because they say in stock and ready to ship! It seems that their products are higher quality than a comparable store like West Elm's. CB2 declined to publish the review. Picked my things, went to the cash register where Amy P "helped" me. There are lots of sale items for reasonable prices, but unfortunately not all in one area. I feel the need to defend them. One detail I didn't even notice until they left was they took their shoes off before the walked into my place. Then once it checks back into the warehouse, the remaining credit will go onto a shop card (of this can be emailed to you, as well). I proceed to walk to the register to ask someone else, when I see the girl that was "helping" me: Me: oh hey, so where is my clock? The trinkets and other items were beautiful- i just was not as impressed with the furniture. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. Then they just say there is nothing they can do when your order does not arrive for 2 months. When I casually mentioned that I had bought something at Crate and Barrel she linked me up with Crate and Barrel to combine deliveries and save on charges. The customer service person, Chastity, kept trying to tell me they were produced in Portland. My boyfriend and I have furnished nearly our whole apartment with CB2 purchases including a very recent large sectional sofa (Gybson). I really enjoy working with Scott, who I think is their store manager. Many of the items I wanted to purchase were not in stock. I don't know why people are hating on this place so muchunless the customer service used to be really bad and then they upped their game. We've recently updated the Chairish, Inc. I prefer crate & barrel style than their younger division CB2. Deck out your eating area with contemporary dining furniture. And if you want your stuff, like, yesterday, check out our selection of in-stock furniture for ready-to-ship pieces that will get to you ASAP.

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