Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used. Pasadena Water and Power's official Twitter account. MyMeter Entities will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of any term of this Agreement. EXCEPT FOR ANY WARRANTIES THAT MAY BE EXPRESSLY PROVIDED BY MYMETER ENTITIES AND/OR THE APPLICABLE VENDOR, THIS WEBSITE, THE OTHER MyMeter Entities, AND ALL MATERIALS CONTAINED OR DISTRIBUTED HEREIN AND THEREIN, INCLUDING, BUT NOT LIMITED TO, ALL PRODUCTS, MERCHANDISE, TICKETS AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MyMeter Entities may also offer opportunities for you to transmit messages, information, ideas, opinions, images, audio, video, creative works or other information or material via third party social networking websites and products (collectively as Third Party Social Network) Any use of Third Party Social Network is subject to the then current terms of use of the applicable third party website or product and not this Agreement, unless you are notified otherwise, in which case the terms and conditions set forth in such notification will apply. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. Call customer service for help: (626) 744-4005, Understanding Your Redesigned Residential Bill, PWP Customer Service Line You should direct any concerns regarding any external link to the website administrator or Webmaster of the applicable third-party website or location. Power Emergencies 626.744.4673. Copyright 2023 Pasadena Water and Power. Whether any sales tax will be collected on a given purchase and the amount of tax charged depends on a number of factors including whether the seller is subject to tax in a given jurisdiction. The Privacy Policy of this Website explains how such information may be collected and used. PWP Forms Water Task Force | Pasadena Water and Power You are solely responsible for your Submissions and must use the Public Forum in a responsible manner. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. By using this Website or the other MyMeter Entities or by clicking a box that states you agree to this Agreement, you agree to be bound by this Agreement. Project Apple | Pasadena Water and Power If you do not agree to the terms in this Agreement, you must not use this Website and/or the other MyMeter Entities. Electric vehicle incentives to help you go green! We do not install any spyware or adware in connection with our Website, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. In addition, if you click on an advertisement on our Website, you may be directed to a web page within our Website or to a third party website or product. A temporary password will be sent to your email on file. Create My Account. If you have questions or concerns about this Privacy Policy, you can contact us at: Or send an email to support@acceleratedinnovations.com. Ramsey County District Court, Saint Paul, Minnesota will be the exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement. MyMeter Entities in its sole discretion may amend this Agreement, and your use of this Website or the other MyMeter Entities after such amendment is posted on this Website will constitute acceptance of it by you. These companies are called "network advertisers." As a community-owned utility, PWP's first priority is to serve our customers. By using this Website you acknowledge that you have reviewed all terms and conditions applicable to the product or service in question and agree to be bound by the terms and conditions. If MyMeter Entities determines, in its sole discretion and judgment, that your Submissions violates, or may violate, any of the terms of this Agreement, MyMeter Entities reserves the right to (a) refuse to allow you to upload information or otherwise transmit material; (b) remove and delete your Submissions; (c) revoke your right to use this Website, the Public Forum; and/or (d) use any technological, legal, operational or other means available to enforce the provisions of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration on this Website or the Public Forum. By using this Website and participating in the various activities and features including but not limited to Games, Votes, Contests, Sweepstakes, Merchandise and Service Purchases, and Submissions, you agree and opt in to receiving email or messages with confirmations, promotions, information and responses about various activities, promotions or features. Use of the Website signifies your agreement to the Terms of Use and Privacy Policy. Pasadena Water & Power has upgraded its online account management to better serve you. By participating in any such event, you signify your agreement to all special terms set forth on this Website and/or the other applicable MyMeter Entities, Team, Organization or Entity applicable to the event as well as the terms of this Agreement. We do not transfer cookies associated with our Website to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive. Please note that we are not responsible for the privacy practices of third party websites or products. Customers are now able to save time and paper by enrolling in paperless billing. We encourage you to be aware of this when your leave our Website and to read the privacy policies of every website and product that collects personally identifiable information from you. THE MAXIMUM LIABILITY OF MYMETER ENTITIES, OR ANY VENDOR FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS WEBSITE, THE MERCHANDISE, THE SERVICES OR THE OTHER MYMETER ENTITIES IS $50. Terms of Use | Privacy Policy BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS AGREEMENT. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF MYMETER ENTITIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MyMeter Entities may offer opportunities for you to transmit messages, information, ideas, opinions, images, audio, video, creative works or other information or material (collectively, as Submissions) in connection with various features including, but not limited to, profiles, forums, bulletin boards, wiki, vanity email, auctions, contests, games, blogs, audio and/or video submissions, message boards, Q&A features and chat features (collectively, as Public Forums). This Website and other MyMeter Entities may offer you opportunities to vote in connection with certain events and also to enter games, contests and sweepstakes. This Agreement will be governed by the laws of the State of Minnesota applicable to contracts entered into and performed exclusively in that State. You acknowledge that MyMeter Entities is not responsible for, and cannot and does not guarantee, the accuracy, completeness or reliability of information in any material posted or submitted by any user of the Public Form. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. If any term in this Agreement is declared unlawful, void or for any reason unenforceable by any court, then such term will be deemed severable from the remaining terms and will not affect the validity and enforceability of such remaining terms. Copyright 2023 City of Pasadena. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user. In order to access it, you will need . The information you provided does not match our records. IMPORTANT: Refuse only customers cannot register for the portal at this time. A temporary PIN has been reset successfully. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. For assistance, please call 626-744-4005. None of these services are available to children under the age of thirteen and any such child is prohibited from using said services. Pasadena Water & Power has upgraded its online account management to better serve you. Water Emergencies 626.744.4138. 2016 Accelerated Innovations, LLC All rights reserved. Some services on our Website require the submission of a credit card number along with personal information in connection with a purchase, other services on our Website require the submission of personal information to the Website. PWP Customer Service Login - PowerClerk Free home efficiency assessment and upgrades for residential customers. If you want to review or revise the personal information you provided during registration on this Website, and whether you want to receive communications from us, you can either (1) click here to log in, and then click on the applicable menu option on the web page, or (2) call Accelerated Innovations LLC Customer Service at 651-757-4200. Skip to Main Content . This Website allows you to order products supplied by independent Vendors. There are 66,546 customers of the company. We may allow other companies that are presenting advertisements or providing services on our pages to set and access cookies on your computer and/or web beacons or similar technologies on certain of our pages and/or certain emails sent by us. Bill assistance and services for low-income customers, all. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. IN NO EVENT SHALL MYMETER ENTITIES BE LIABLE FOR ANY FAILURE, INTERRUPTION OR ERROR WITH RESPECT TO ANY ASPECT OF THIS WEBSITE OR THE OTHER MYMETER ENTITIES, INCLUDING THE AVAILABILITY OF ANY FEATURE OR FUNCTIONALITY. The applicable owners and licensors retain all rights to the MyMeter, but not limited to all copyright, trademark and other proprietary rights, however denominated. You acknowledge that by submitting your Submissions via the Public Forum, no confidential, fiduciary, contractually implied or other relationship is created between you and MyMeter Entities or between you and third party Vendors other than as expressly set forth in this Agreement. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose, and/or share your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website's Terms of Use or as otherwise required by law. The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. The section headings in this Agreement are for convenience only and must not be given any legal import. Due to technical difficulties we are not able to reset your password. You acknowledge that your Submissions are not confidential and that your Submissions may be read, intercepted by others and widely accessible on the Internet and/or via other interactive media, and that you have no expectation of privacy with regard to any such submission. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 Certain cookies that are set when some video products are accessed on our Website, called "local shared objects: or "Flash cookies," may not be managed using the settings in your web browser. If you don't want to receive these, you may change your preferences by accessing your profile section within your Website account. By providing us with this information you give us your consent to use your personal information for these purposes, we and our partners will only use it to complete the transaction or provide the service or product you have requested. Water & Power Bill - City of Pasadena - Pasadena, California The Residential Grid Access Charge is a flat fee of $4.50 per month; for customers who are billed bi-monthly, the charge will appear as $9.00 on each bill. NOTWITHSTANDING ANY TERM IN THIS AGREEMENT, OTHER APPLICABLE TERMS AND CONDITIONS OF THE MYMETER ENTITIES OR ANY ACT OR FAILURE TO ACT BY MYMETER ENTITIES OR ITS VENDORS, YOU ARE EXCLUSIVELY LIABLE FOR ANY AND ALL SUBMISSIONS CONTENT YOU TRANSMIT VIA THE PUBLIC FORUM FEATURES OF THIS WEBSITE. Latest News Winter Storms Bring Near-Term Drought Relief to the State Effective February 1, 2020, this policy on Discontinuation of Residential Water Service for Non - Payment is set forth by PWP in accordance with the City of Pasadena Municipal Code, General Fee Schedule, 2023 Clean Power Research, L.L.C. You shall not use the MyMeter Entities for any illegal, inappropriate, indecent or otherwise purpose. Our Website contains links to other websites produced by operated by unrelated third parties. Power Emergencies 626.744.4673. System Maintenance | Pasadena Water and Power Understanding Your Redesigned Residential Bill - Pasadena Water and Power 626.744.4005 If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred. We do not have an email on file for your Account Number. Free home efficiency assessment and upgrades for residential customers. MyMeter Entities may also impose limits on certain offerings and features or restrict your access to parts, or the entirety, of the MyMeter Entities without notice or liability at any time in MyMeter Entities' exclusive discretion, without prejudice to any legal or equitable remedies available to MyMeter Entities, for any reason or purpose, including, but not limited to, conduct that MyMeter Entities believes violates this Agreement or other policies or guidelines posted on this Website or via other MyMeter Entities or conduct which MyMeter Entities believes is harmful to other customers, to MyMeter Entities business, or to other information providers. Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill. There are two ways to make a payment: 1) One-Time Payment - you only need your account number or 2) Register on our Customer Portal - if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts. The Distribution Charge recovers the cost of delivering electricity from our receiving station at the edge of the City to you. The personal information we collect may include, but is not limited to, full name, street address, e-mail address, telephone number(s) (e.g., home, work, mobile and/or fax) and birth date. Please enter the House Street Number of your Service Address. Your consent also indicates that you consent to receive communications or solicitations, but if you later change your mind, you can revise your preferences by accessing your profile section within your Website account and removing your personal information. For certain purchases of Merchandise, Services or Tickets made via the MyMeter Entities and/or Vendor-operated MyMeter Entities, MyMeter Entities is required to collect sales tax. Recently there has been an increase in scam attempts; if you receive a fraud call, hang up! If the account number, expiration date or other information of any credit or debit card account associated with your subscription Service changes, MyMeter Entities recommends that you update it as soon as possible. City Values Responsiveness Honesty and integrity Accountability Excellence Open, clear and frequent communication Innovation Diversity and inclusiveness The statements in this Privacy Policy generally about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. MyMeter Entities and its third-party providers ("Vendors") do not monitor, endorse, edit or screen your Submissions, although MyMeter Entities its Vendors reserve the right to do so, and neither MyMeter Entities nor its Vendors shall be liable for your Submissions. Water Billing | Pasadena, TX Our registration and order forms contain a box to place your name, address, email, and or cell phone number indicating your consent to receive special offers and promotions from us. . 100 North Garfield Ave., Room N106 With respect to Third Party Sales Locations, the privacy policy of any such Third Party Sales Location applies to the collection and use of your personal information by the operators and/or owners of such Third Party Sales Location. Should you have any questions about the purchase of product via this Website, please call Accelerated Innovations LLC Customer Service at 651-757-4200, or e-mail support@acceleratedinnovations.com. MyMeter Entities is not responsible for the availability of these third party resources or their contents. IN NO EVENT SHALL MYMETER ENTITIES OR ANY VENDOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO USE OF OR INABILITY TO USE THIS WEBSITE OR OTHER MYMETER ENTITIES INCLUDING, BUT NOT LIMITED TO, ANY TRANSACTION FOR PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. This Privacy Policy applies only to this Website, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply. No third party provider will be held liable in any way to any Website user or to any third party or to any other person who may receive information in the materials or to any other person whatsoever, for any delays, inaccuracies, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing or occasioned thereby. Frequently Asked Questions Frequently Asked Questions - Water Meters (PDF) Contact Us Water Billing Email Water Billing Physical Address 1202 Southmore Pasadena, TX 77501 Mailing Address P.O. This Agreement constitutes the entire agreement between the parties, and supersedes all prior written or oral agreements or communications with respect to the subject matter herein. We use automatic methods such as cookies (small amounts of data, which often include an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive), single-pixel GIF images ("web beacons") or similar technologies, alone or in combination with personally identifiable information you choose to provide us, to make our Website work better, to understand Website usage and trends, to deliver a more personalized experience and to improve our content and offerings. P asadena Water and Power provides electricity in Pasadena in Los Angeles County, California. Your Website account preferences are password protected for your privacy and security. In such a case, the customer information which we have gathered may be one of the business assets we transfer. Accelerated Innovations LLC is the organization that produces this Website, which encompasses MyMeter Entities. USE OF THIS WEBSITE, ALL OTHER MYMETER ENTITIES AND THE PRODUCTS, MERCHANDISE, TICKETS AND SERVICES, INCLUDED HEREIN AND THEREIN, ARE AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU. PDF PWP Policy on Discontinuation of Residential Water Service - California If we are required to do so, we will, of course, obey the law. All Rights Reserved. Neither MyMeter Entities, nor any Vendor or any operator of any Third Party Sales Location is responsible, and must not be held liable, for any breaches in transaction security by any third party. Start New Service with PWP | Pasadena Water and Power By purchasing any Merchandise, Tickets, Services or any other products offered via the MyMeter Entities, you acknowledge and agree that your credit or debit card is being charged by the payment processor of MyMeter Entities or its Vendor, the operator of such product or service. You must notify MyMeter Entities immediately of any change in your credit or debit card information, including any change to your home address. Call customer service for help: (626) 744-4005. You represent that your Submission is an original work by you or that you have all necessary rights in it and to submit it to MyMeter Entities under the terms of this Agreement. Many advertisements are managed and placed on our Website by third parties. MyMeter Entities may change the terms of this Agreement at any time, and your use of this Website and/or the other MyMeter Entities after such changes are posted will mean that you accept them. Please contact Customer Service to reset your PIN. Utility Bill Payment Assistance - City of Pasadena Pasadena Water & Power (@PWPnews) / Twitter House Number Hint: Use ONLY the numeric portion of your address and do not include the unit number for apartments. Pasadena Water & Power has upgraded its online account management to better serve you. To opt out of all promotional features you must uncheck the checked box from your profile page where it indicates your agreement to receive promotional emails. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 In addition, this Agreement may be immediately terminated at any time by MyMeter Entities in its sole discretion. Water Emergencies 626.744.4138. As time passes, MyMeter Entities may be sold along with its assets, or other transactions may occur in which customer information is one of the business assets transferred. 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays We may be required to share your personal information and non-personal information pursuant to judicial or governmental subpoenas, warrants, or orders. Pasadena Water & Power has upgraded its online account management to better serve you. Receive up to $4,000 in free energy and water-saving upgrades. We may share aggregated demographic information with third parties, but this information is not linked to any personal information that can identify you or another individual person. MyMeter Entities may change, suspend or discontinue any aspect of this Website or the other MyMeter Entities at any time, including the availability of any product, Merchandise offering, Ticket offering, Service, feature, database or content. Power Emergencies 626.744.4673. You hereby waive any argument that any such court does not have jurisdiction over you or such dispute or that venue in any such court is not appropriate or convenient. MyMeter Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage. Follow Pasadena Water & Power on Facebook to get timely information about programs, water and energy BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIABILITY OF FANCONNT ENTITIES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. Because of federal law, we cannot knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent. Please check your records and try again. In the event that MyMeter Entities is unable to process charges to your primary credit or debit card on such periodic basis or in such amount, you authorize MyMeter Entities to charge an alternative card saved in the Payment Profile section of your account. Water Emergencies 626.744.4138. Bill Payments | Pasadena, TX If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject most cookies. We may also use cookies to enable you to use a "shopping cart" if you want to purchase goods or services while on our Website, to store your preferences associated with video streaming or other content offered from our Website and to offer you products, programs, or services based on purchase and Website usage behavior that you and/or other customers have exhibited.

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