and our After we collect payment, we will send you an email confirming this. A couple of things have to happen before you can use the value. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards? Apply for your discount Clipper card and start saving every time you ride! Or get a card in person. VTA light rail operates on a proof-of-payment system. Once you do that, it will show up in your account. Where can I buy or load value on a Clipper card? Scratch-off design allows cardholder to select days of use. Youth and seniors can apply for reduced fares and access to discounted passes. What is the best way to tag on the new Clipper card readers? Imagine you want to take a trip on SMART that costs $5.50. Clipper No, transit agency ticket offices cannot load value to mobile phones at this time. What does it mean to pick up my value and why do I have to wait to do it? A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC For more information, please see our Clipper will charge the $5 Balance Restoration Fee and ask you to mail your card to Clipper. With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley What happened to my order? A: You made me laugh, thanks! Get Morning Report and other email newsletters. The money is still missing. Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! What if Im having trouble using my Clipper card at a bike share station? Please note that you cannot use your phone to unlock bikeshares. Public Information Line: (415) 778-6757 Youth, seniors, riders with disabilities or low incomes all get a break with reduced fares and discounted passes. Phone: (510) 464-6435 But if you tag off, Clipper will return the difference of $6 to your card. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. Can two people use the same card at the same time? The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Prior to that he was an assistant sports editor at the paper from 1984-1987. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Open the Clipper app and select the card you want to set up for Auto-Reload. I loaded value online, but when I tried to use my card, it wasnt there. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. How do I add value to a Clipper card on my phone? If you order online and set up automatic reloading, your card is free! BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. VTA's EZfare app has been replaced by the Bay Areas regional transit fare payment app,Clipper. How does autoload work and how do I sign up for it for my *available through the Clipper Day Pass Accumulator feature. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. Clipper cards are accepted on BART, Caltrain, Muni, Huh? Pay, Get Cable Car Tickets the Easy Yours is the first email Ive gotten on this issue. And, to get it back, its an hour on hold, and three to five business days.. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Can I get a Clipper card before I arrive? Otherwise, you will be logged out automatically. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Key Clipper information translated to Spanish. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). Cash value must be loaded prior to tagging on the express route. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. WebNot sure, but have you already 'tagged' the card at the bus or fare gate? WebClipper cards are dispensed one card per transaction. WebMonthly Passes. For more information, visit Sales and Service Locations. For all other cards on your phone without HVD, value will be available immediately. Foreign coins and VTA light rail operates on a proof-of-payment system. The RTC Clipper Card brings discounted transit to disabled riders under age 65. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. Find your card and select Manage Auto-Reload from the More Options menu. Picking up your value means loading the value on your card after youve placed an online or phone order. If you hear two beeps, your value is low. You have up to 6 months to spend down your balance, so you can load the funds. When will I be charged for my Auto-Reload value? The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. Learn more about Clipper, including how to get and use your card. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. Scan this QR code to download the app now. Otherwise, you will be logged out automatically. Card Looks like you need to contact them or maybe head down and ask a station agent. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. We are unable to display alerts at this time. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. How can I manage the account on their behalf? You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Copyright 2023Metropolitan Transportation Commission. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. All Access Digital offer for just 99 cents! WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Log In | Clipper Lost or stolen Day Passes or Monthly Passes will not be replaced. For example, a monthly pass for July is available for purchase from June16through July15. Skip top navigation. The A single beep and a green light means you paid for your ride. Clipper is the all-in-one transit card for the Bay Area. See download files info to view Comma Separated Value (CSV) files. Or is this just a screw up that I need to call Clipper and have a human handle? You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. If you want to ride, you will need to tag again. It works like any other Clipper card. Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. Many transit agencies offer some type of 31-day pass for your convenience. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Apply for your discounted card and save every time you ride. To add a card to your Android phone, open Google Pay and click the + sign. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Just load your Clipper card with cash, tag it upon boarding, and once youve paid the equivalent of a Day Pass, any further local ridesthat day will be free. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My card/value was blocked due to an expired credit card. Im so glad that I dont have to go into the office the last two weeks. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If your card just doesnt work, call Clipper to check your cards status and request a replacement. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Just load it with any combination of cash value and discounted passes. All rights reserved. WebClipper Clipper is the Bay Areas all-in-one reloadable transit card and the preferred way to pay AC Transit fares. Children under the age of 4 always ride the BART for free. Clipper now offers a program to provide discounts to low-income adults. Log in to your Clipper account to add backup payment. If you still want to proceed, purchase a new Clipper card. All rights reserved. Riders can apply for the program today at clipperstartcard.com. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. The most you can load online at any one time is $255. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. What happens if I tag on, but I change my mind? Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination.

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