Do you need a letter for your insurance company confirming your flight was cancelled? It will be interesting to see how airline passengers, and holidaymakers in general, behave when things return to normal. 4th Jan 19th July2021(this date is subject to change). Many Virgin Atlantic flights have been cancelled in the Covid pandemic. Youll just need to make sure your new travel dates take place by 31st December2023, and that any changes are made before your original departure date (four weeks before your Virgin Holidays package holiday). We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. Accessibility | 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. . Except where expressly stated in these terms and conditions, your Travel Voucher is non-refundable and cannot be renewed or converted to cash at any time (even if the original flight is subsequently cancelled). Find out what you can and can't take with you on your flight. We'd like to say a big thank you for your patience and understanding during recent months. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. Use our handy checklist to make sure you've got everything you need before arriving at the airport. If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. Please check your T&Cs before completing the form as not all of our tickets are fully refundable. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. As of 12 June 2022, US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide. This aligns with our existing mask policy on services between the UK and the Caribbean. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. The most accurate method is to look for molecular or genetic signs of the coronavirus. Subject to the availability of seats in the cabin originally purchased, at no additional cost. There is no entitlement to compensation if the cause of the cancellation was due to extraordinary circumstances which could not have been avoided. . Fleming Way . If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. Fax: 01293 444456 The attestation form is available here or for added convenience, you can complete this digital attestation form. Let us take the stress away with the help of our designated group travel team. Voucher terms and conditions can be found here. We welcome letters but cannot answer individually. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? Reissue the original ticket/s to the new PNR collecting all TSP where applicable. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. New ticket must be issued, and original ticket refunded on/before revised travel date. Find out more Earlier flexible booking policies If you are entitled to a refund, it will be made according to the original form of payment. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Email: refunds.hq@fly.virgin.com Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. 120 for Premium With so many different requirements and test providers to choose from, it can difficult to know where to start. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. Rapid PCR tests are also now available with results within 3 hours. We left a WhatsApp text as requested but still nothing. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. If youd prefer a refund, we understand. Make a change | Help Centre | Virgin Atlantic You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. Its important that you make any changes before the date you were originally due to travel. Privacy policy | It points you in the right direction for booking a new flight, it offers you help with making your insurance claim, or making a claim for compensation. This can be done by calling our Customer Centre or online by logging into. 60 for Economy Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. Virgin Atlantic Covid Flexibility Policy Give me a try! Virgin Atlantic help centre. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. 1 There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Check refund status - Virgin Atlantic When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Find out which type of Covid-19 test you need. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). This method is less accurate and should only be used as a guide - A positive result should be followed by a PCR test for confirmation. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Claim a refund for flight disruption | Virgin Atlantic help centre Once we receive and action your request, well update your booking and send youconfirmation. Privacy policy | Did you book directly with us on the phone or online? Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. This method looks for proteins from the virus rather than molecular or genetic indicators. Privacy policy | (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. For example, NHS test results should not be used for travel, and some countries we fly to don't accept the results from self administered tests. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. You can get in touch using ouronline contact form. For travel from 01 Jun 21, fare difference apply. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. See more More legroom, more style Privacy policy | Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Any additional fare cost will be charged. This list will expand as regulatory requirements for destinations allow. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. Are you travelling with Virgin Atlantic Holidays? Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. Virgin Atlantic help centre | Virgin Atlantic (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. If your destination accepts at-home tests, we also have easy and convenient testing bundles available with our partner Prenetics via this dedicated microsite, where you can search the country youre flying to and it will present all the tests you need, in one simple purchase, delivered to your door. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. Did you book directly with us on the phone or online? If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. We will not deduct an administration feeto make this refund. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. You can make a booking on behalf of someone else using your Travel Voucher. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . As ever, please ensure you have your passport and relevant documentation e.g. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. Got questions about your Flying Club membership or points? 1. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. This policy applies to bookings made on or after 06 Feb 2021 until 02 Mar 2021. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Our flexible booking policy (replaced by new policy 5th February 2021). If you are calling from outside the UK please remember that mobile roaming charges are usually more costly and therefore consider using a landline to a local number instead. Privacy policy | Terms and conditions | Accessibility | LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. All remaining COVID-19 restrictions will be removed for UK arrivals. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. Terms and conditions | Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds Contact forms. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Virgin Atlantic - COVID-19 - anyone managed to get a refund? Cookie statement | On all other routes, you must wear a face mask. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. These popular help topics will help you find out what you need to know before you go. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They This week the consumer group Which? Bookings made by credit card or debit card no longer incur a fee. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. Refund policy . When the customers provide the new name follow the steps below. If your flight is scheduled to operate and youre unable to travel, you may find the best option is to rebook your ticket. Accessibility | A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. You'll find the answer to most questions here. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. Your Travel Voucher will be in the same currency as your original booking. Your Travel Voucher has the same value as your original booking. The statutory loss for 2021 narrowed . Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. Cookie statement | You have your 6-digit alphanumeric booking reference starting with A to G (e.g. Even if you have a refundable ticket, or are unable to travel due to an Event beyond your Control, we may refuse a refund if: (a) you have asked for a refund after the end of the validity period for your Ticket (see Article 7); (b) when you arrived in a country, you presented your Ticket to us, or to government officials, as evidence of your intention to leave that country, unless you prove to us that you have permission to stay in the country or you will leave that country on another airline or another form of transport; or. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Please have your booking reference to hand when you contact us. Nothing. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Read more about our Flight Disruption Policy. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. USA travel advice | Travel advice | Virgin Atlantic help centre Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . At this stage, this only applies to routes between the UK and the Caribbean. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Canadian tariffs. Should the original documentation become lost or mislaid please. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. If you booked before this and would like to make a change, check out ourearlier policies. For all of the attached guidance, fare and adcol refer to TSP, Where the passenger wishes to upgrade cabin, fare difference should be charged, Part travelled rebooking is permitted to an earlier date and minimum/maximum stay restrictions will be waived, Itineraries that include connections to or from other airlines, may be rebooked to travel in the same booking class, or, if original booking class isnt available, re-book in the lowest available class in the same cabin. We've launched our new web messaging service. Our team may ask you to show a formal notification of your exemption in the form of a certificate or letter signed by a suitably qualified health professional when you arrive at the airport. Refunds | Conditions of carriage | Policies - Virgin Atlantic You'll just need to use your ticket by 31st December 2023. You can even make a booking for someone else using your Travel Voucher. Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. 10.4General information relating to refunds. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). ExpressTestofferRapid Antigen tests with results in 30 mins. Were here to help. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. Virgin Atlantic Faces Penalties for Not Refunding Passengers

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