The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Had back to back appointments for my kids and myself and everything went smoothly. I requested the basic eye exam and glasses that would be covered by my insurance. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* Sit back and relax while we do the work. Complaints Contacts. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. Not only did the measure and then make my glasses incorrectly. One-year warranty on featured frame brands. Replacement products will be shipped at no cost to you. Never doing business again with that kind of attitude. Why should I go anywhere but the store where I got tested and where I paid my bills and don't they have an obligation to towards me and it should be they who should be calling and following up with corporate office. I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Get 1 Year Warranty on Eyeglass Frames with Your VSP Benefits Finally was done at 245! I am now being told my glasses will be available on June 14. Victoria helped me select my glasses. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We value your privacy. We dont recognize that sign in. I have contacted the store and I always get the same story. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. We didnt sign anything or agree to pay anything I told them eye exams only because thats what our insurance covers. Everything!!!! Please also share your experience in the comments section so that other customers can benefit. We returned both pairs of glasses to vision work on 7th March. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Tip for consumers:Do not use visionworks! Visionworks Near Me | Visionworks Locations The lens would yellow after a year, halo effects, and the prescription was off. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Order#: ******* What's included in the 2 for $79.95 deal? On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. Why am I being punished? I returned after 3 days - wrong prescription - told it was my fault. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left. Yes, so bring your Visionworks receipt or proof of purchase with you. Took another 20 min to get that done. They gave me my glasses without my Nike case they came with and gave me a vision works case. They owe me a case and 600 as far as I'm concerned. Complaint: 19896605I am rejecting this response because:I did not receive aresolution for the invoice in question. I am furious. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. I deserved my refund. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. Refund is issued based on the value of the merchandise returned. Additionally the requested refund is being processed. Save products you love, products you own and much more! Initially they were unable to figure out what to do with my insurance since it's tri care through the military. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. DoNotPay can help you return items to numerous companies. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Required fields are marked *. Visionworks offers a money-back guarantee of 30 days. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. Really? All product returns require a Return Authorization number (RA#). TIA. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. Every purchase . Per Visionworks, if your glasses aren't perfect, they will fix them. I was not at all impressed with the help. Visionworks offers a simple 30-day, money-back guarantee. $45 Off Visionworks Coupons & Promo Codes - April 2023 - Goodshop The first method you can use to contact Visionworks about a return or exchange is to call the company directly. How do I know I can trust these reviews about Visionworks? Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Visionworks does not state on their website how to go about making a return. Terms of Use | Visionworks 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. On Feb 18, 2023 I went to the visionworks store in ************* **. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? I asked if I could upgrade the glasses and was denied. I actually had left America's Best. How Does the eBay Return Policy Help You Deal With Unwanted Items? I understand delays may happen sometime, but there should be some type of compensation for this type of delay. What Is The Return Policy of Visionworks? This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. Visionworks is a company based out of North America. Now ups is investigating but visionworks says they will not replace them if they say its delivered. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Even today, the day of my appointment, I received an email and 2 texts reminders. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. My appointment was in December! America's Best Contacts & Eyeglasses vs. Visionworks Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person My glasses were ordered in December! The store is in Springhurst Towne Centre in Louisville, Kentucky. I thought the price was good and hope I will be pleased with the glasses. Top 699 Visionworks Reviews - ConsumerAffairs Their computers were down and could not fix the schedule and they stated no one at the mall was answering. I take time off my job and go to my appointment. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. Allen H & Jill Y. This will get you connected to a customer support agent who can help you get your return started. I was told the lab LOST my glasses! If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. The returned pair of glasses must be in new and original condition. Can you share a success story using visionworks? Safety gear: I did not very much care for the attitude that I received as a customer over the phone. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. I went to the Visionworks in Hadley MA. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. As an industry leader in eye care services and eye wear products, Visionworks has more than 650 stores in 41 different states, including the District of Columbia. Read Customer Service Reviews of visionworks.com - Trustpilot Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. We do not issue refunds for returns of damaged merchandise. Insurance, Plans & Prescriptions Do you accept my vision insurance? I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. Thank you visionworks. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. This store sells frames, sunglasses, lenses, and accessories. Eyeglasses Warranty - How to Take Advantage on It VISIONWORKS - 20 Photos & 90 Reviews - 1101 S Canal St, Chicago - Yelp I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. We had attempted, but were not able to reach ********* by phone previously. I was recently at the Visionworks in San Tan and had the best experience. Let us know about the 'Visionworks Return Policy'. If I could give a zero star I would. File a complaint. NBA Store Returns PolicyWhat Items Are Refundable? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Payment#: ******* The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. I visited Springfield, MO Visionworks on May 9. A Rundown of the Visionworks Return Policy - DoNotPay LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. To Whom It May ********** name is *************************. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly I did so, and made an appointment for 12/12/2022 at their Summit Fair location. Enjoy reading our tips and recommendations. Unsubscribe at any time. Is this what the medical/vision facilities have come to. You have to fill out a request letter, make a few calls, fire off a few emails. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Visionworks of America: Reviews, Complaints, Customer Claims The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). All of the stores sell frames, lenses, sunglasses, and accessories. I made an appointment 2 weeks prior. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! I am told there is not. 195 complaints closed in the last 12 months. They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. When I asked to speak with the doctor or leave message for Leslie, I was refused. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. To reschedule to an appointment that actually makes sense. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. Specialties: Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. Get kids glasses that are durable and designed to stand up to the activity of sports. How to Write a Return Policy: Step-by-Step Guide - Termly I'm going to take my time and write about my experience on all the social media and your website. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. How do you return glasses to Visionworks? Ordered two pair on Dec.22. Just follow the support agents instructions. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. God bless and I hope you take my advice go to visionworks. The script in the glasses was wrong. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. That star should not be here. Nothing until they were actually ready to serve us. For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. Visionworks ranks 162nd among Eyeglasses sites. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. Privacy Policy. This place (Latham NY office) is so slow. Is there a return policy for eyeglasses? Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. Visionworks has stated that their refund time frame is around 30 days. STAY AWAY go somewhere else if you need glasses. or text? My order for glasses went into the Bermuda Triangle apparently. We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. I never hear back from them. The staff names were Shenita, Mary and Dustin. Take the printed label from your printer and attach it to the package. Including ours. You have 100 days from the date of purchase to return the product for a refund. It's vital that buyers take the time to read through a company's return . Many customers complain about buying a defective product from Visionworks. What can you do if the frame doesnt suit you? Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. They're just kind and that's the kind of people I want to have deal with. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. Walmart Vision Center: Services, Products, Pros & Cons - Healthline We explain how to get a refund for a defective Visionworks order. Yes Visionworks puts customer satisfaction first. We can expedite the return process by setting a deadline by which the company has to process your request and provide you with a free return label. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Retrieve your username. Return policy Or the style didnt end up suiting you like you thought. Thus, we do not reimburse any return shipping cost. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. I know visionworks has a 100 day return policy. Check out how you can: We have helped over 300,000 people with their problems. Find an eye doctor and schedule an eye exam at a Visionworks near you. I find this behavior unacceptable. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. What to do When You Don't like Your New Glasses - Next Optical Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. 160 Reviews of Visionworks.com - Sitejabber Will not answer the phone. Customer Reviews are not used in the calculation of BBB Rating. Before jumping on to the sue them boat, exhaust all your other options first. Tip for consumers:Go somewhere else. Office was locked until 10:15. We will ship the replacement item at no cost to you. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. Rude customer service. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. I was told they would have to be order and would be there in a couple weeks. Call made on 4/5/23 was told they had to speak with the dr, never heard back. After I was traded off from inexperienced employee to the next. Thank you Visionworks for making this a great experience. An item that was discovered damaged upon receipt will be replaced with the same model only. I have been very patient and at this point my patience has run out. Any time within this window, you will be allowed to exchange your glasses completely hassle free. Too many eye doctors out there to stay and be treated that badly! Carrie sales agent super sweet very patient and great customer service and greatttt deals! Unsubscribe easily. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. I wanted to contact someone to ask why and confirm the correct appointment time. A member of the office called with no further explanation of the invoice billed to me at time of service. We still dont recognize that sign in. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. The staff was very patient and helpful. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Free 100 Day Returns Guarantee | Vision Express I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. Complete kids line: refused to honor 50% discount on a year's contacts that was offered by their manager, Leslie, because of all the errors made. The guidelines for returns differ significantly among companies and product categories. I have been going to Visionworks for the past 15 years. Are there other similar companies to visionworks that are less expensive or better? Yes, Visionworks has an exchange policy for its clients. Horrible Horrible. If you dont have it with you, you can still return the product. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. I told her that it doesn't even make sense to have a teleview appointment. All You Need To Know About the Jet Return Policy. This did not happen as of this morning a week later insurance company has received nothing. Visionworks Return Policy - How To Return? - Bob Cut Magazine Wow! Wen she got there with 30 yr old brother. I bought two pairs of glasses, buy one, get one free. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! Find out how we combat fake reviews. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. The staff and front desk crew were friendly but *************************** was as cruel as it gets.

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