Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The best of a home combined with the best of a hotel. We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Casa de la Paz The greatest books ever written are in our library. Great, vibrant, location. Months without interest, only with major participating bank cards issued in Mexico. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. more. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Xel-H Prices and availability subject to change. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Remember you can purchase water shoes at our shops in Xplor. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. At what time will I be back at the hotel? Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Upload or insert images from URL. 282. Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. What kinds of clothes and shoes shall I wear? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. . I made a habit of spending the very early mornings on my balcony in the hammock. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. It is important to bear in mind that most of our activities need constant physical efforts. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. On a PC right-click on the file and select the option to extract. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. If you visited our Xcaret Hotels: fotohoteles@xcaret.com By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. 5/5 would recommend again. Everything about the hotel was excellent. Display as a link instead, Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. At what time can I call customer service? Dec 25 - Dec 26. Can I transfer my ticket to another person? Refund will not be granted under any circumstances in this case. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Remember that pictures are saved in our database for 30 days after your visit. Yes. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Paste as plain text instead, I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. If you want more information about your transportation please call Customer Service. The staff were very friendly and the room was clean and cozy. Pick up at the airport could not have been easier. There are a lot of things to do in the parks got adults and kids. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. How do you remove the watermark from the photos? Yes, you can contact the photography customer service center. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Please verify the policy to change the date of visit or cancellations. Outside Mexico. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. What types of files are the photos that are downloaded? Due to the nature of the product we offer, you always have the possibility to view the photos. Stalactite River of 430 yards to swim inside ancient caves. Is the discount for Quintana Roo residents valid throughout the year? Does the ticket include snorkel gear or should I bring my own? Can somebody on a wheelchair access the Park? There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Do I have to reserve for a specific date? de C.V. We use own and third-party cookies to improve your experience on our website. In case of foreigners living in Quintana Roo, FM2 and FM3. Where I can store my personal belongings? All rights reserved. Some activities call for physical strength. Yes, it is valid all year but is subject to change without notice. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Exact pick-up time will be confirmed when making your purchase. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Old Navy - Paseo del Carmen Shopping Mall. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. (01152) 55 4163 7327 What are the necessary physical conditions? Is there a discount for persons with disabilities? What can I do? Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. But we purchased the photo package 2 parks & the hotel. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. All your photos at the best price! 2.- A list of the albums that are included in your package will be displayed. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Rest areas, dressing rooms and restrooms. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Please do not hesitate to let us know through this media when you decide to return to this paradise. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Chetumal-Puerto Juarez Federal Highway, Km. Responsive staff. Presentation of a valid ID card at our counters is mandatory. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. and that option in not available via online purchase. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. By continuing to browse the site, you agree to the use of cookies. If I book for a specific date, can I change it afterwards? . She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Each park has its own price for the photos pass. What happens if there is an error and I have a duplicated charge? Play it safe and take your own photos with I would have.More. I have sent multiple difference emails requesting assistance with no response. Access to the special ticket booth if you purchase online. For more information, please consult our list of products and services found in the price list section of our website. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! 17.17 mi from city center. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. This luxury hotel features a casino, a full-service spa, and a nightclub. We can provide it to you if you have your purchase receipt. We are here to serve you and to meet all requests, questions or suggestions you may have. We were swimming in an area by one of the restaurants (Las Cuevas I think?) However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. Prices are subject to change without notice. By Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Their eco-integrating design and premium amenities make them unique. FAQs; Customer Service. By continuing to browse the site, you agree to the use of cookies. Additional terms may apply. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. 282. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Is there any type of refund and/or cancellation. Customer Service. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. The free buses with unlimited access to the park saved us probably $1000 by itself. What happens if I forgot my download code? Col. Centro, Playa del Carmen. The discounts are applied automatically by our system according to the date of visit. My daughter also couldnt get enough of the steak tacos at Las Playas. Doubletree Hotels Middleton hotels are listed below. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Does the Park offer activities for children over five years old? The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Above and beyond customer service! Yes, at the Stalactite River Swim, the use of life jackets is mandatory. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Come and live the Riviera Maya adventure. Privacy Terms. This hotel features a restaurant, a gym, and a bar/lounge. If you visited our Parks: foto@xcaret.com It was a fantastic location for us. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Traveling on business? Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Are the downloaded files of high quality? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. The photos of you and all your companions in a single package for you to fully enjoy your visit. All our current promotions are here, click now. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. (I loved Fuego on my last visit). Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? The download code is valid for 30 calendar days from the date of purchase. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). He was knowledgeable about the resort, the general area, and was very happy to make conversation. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. We had zero issues with arrival. *MSI only with participating cards (banks) issued in Mexico. I live and work in Quintana Roo and I dont have IFE. Free Cancellation. Solidaridad, Quintana Roo, Mxico. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay What payment options are available to buy my ticket or tour? My suite overlooked the casa Viento infinity pool farthest from the lobby. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Yes. Zipcode 77500. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. What are the payment methods to buy online? My package also expires in a few days. What is the minimum age allowed inside the park? We invite you to join our program of using biodegradable and chemical-free products! The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. Children from 5 to 11 pay half the price. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. How long is the photo/video download code available? I want to purchase my dolphin experience photographs. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 16.32 mi from city center. No problem! If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Clear editor. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. I can see them but they all say sample on the and not able to download.
- Species conservation and freeing program
- Species reproduction program
- School project and environmental education program
- Efficient use of resources and responsible management of residues. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Prices contemplate the number of people (PAX) and the number of purchased parks. Cancun, Quintana Roo. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Each park has its own price for the photos pass. Outside Mexico. Remember that cancellations are managed by the terms and conditions of the cancellation policy. Yes. Can I participate in an activity more than once? I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." ( NO KIDS ). Months without interest, only with major participating bank cards issued in Mexico.
This hotel features a rooftop terrace and a bar/lounge. ALL-FUN INCLUSIVE .
Dear marissaramirez,Thank you for your five-star review. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. What types of files are the photos that are downloaded? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Copyright Experiencias Xcaret Hotel S.A.P.I. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The food is really good. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. How can I get them? I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Children must present ID from school with address in Quintana Roo, or school report card with photograph. 2003-2023 Lexyl Travel Technologies, LLC. Are these activities allowed to elderly people? Reserve now, pay when you stay. Hotel Xcaret Arte is a homage to the best Mexican artist. All journeys take 45 minutes. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Please see our partners for more details. Outside Mexico. They did an AMAZING job with the photos at all 5 parks . per night. Yes, you can access to the park with baby food, infant formula, etc.
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