You can also opt for store credit if youd prefer. I asked her where it states that anywhere, on my receipt or in the store. you don't want to look up the items one the receipt??? If I lost my receipt, how can I return tho thing I bought? If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. So at this point I still have the 3 dresses. I have the receipt and it has not been 30 days since the date of purchase. I'll get all the deals. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? Return the item with its receipt and do not remove tags (if any) from any items. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. BETTER FOR ME! I bought that pair of shoes yesterday. I bought a bottle of mens cologne yesterday. This not common practice in all orher department stores. So I took the gown and and what happens, it was STUCK TO THE SHOE. It was in new, mint, as-sold-as condition with the receipt. You DO NOT need to return items to the same Ross store where you bought them. Also, a lot of places ask for ID so that they can keep track of you. Refunds will be issued in the original form of payment. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. 2023 Ross Stores, Inc. All rights reserved. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Ross also offers an extended return period to their customers during the Christmas holidays. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I have returned items before, with the receipts, and have had no problems. Callback tomorrow and speak to someone else. 30 days is too little time. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Ask for the discount for purchase and a lot of companies will still make that sale. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. Up on the toy I had piece of the sticker of Ross but not all the price! You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. By the way, my mom is 84. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. I have been to Marshals, TJMaxx and all other stores and none have such policy. I came here to see how long my refund will take to appear on my credit card. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. When I ask why. I feel ripped off. I am inquiring about*. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. As a Ross employee I'll clarify some of these incidents for you. If you paid with cash or another payment method, a chargeback isn't an option. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. The first time they told that the manager was in the stores in the mornings. Computer Template. Do you need to return at the Ross you purchased at or can return at different Ross? I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? If the tags are missing and no receipt, NO REFUND. Suck that I am I week over my stupid 30 days policy! I want to return an item but I no longer have the original card because I got a new one. For cards . But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. It happens more often than not and it's not a good reputation to give a store. I said ok and handed over. They said I was over by 5 days and did not want to refund. They will not provide returns/refunds if youve already opened the software. If you don't have the invoice, simply call 1-800-888-0321. The bar code for scanning the receipt is what was fading. I Bought 2 Jackets And Returned One Of Them The Same Day. If you don't like it then shop somewhere else. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. There was no change in price on any of the other like items in the store but they would only refund half the value. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. This is ridiculous. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. No. I have always had a pleasant experience at Ross so I keep going back. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? I bought a pair of shoes for my son. Agreed with below comment 100% they should really This is why it makes since to inspect before you buy. I called the Ross I had bought the purse from. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. However my advice to you as my fellow consumers are as follow: In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . (she has not even tried yet). I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I want to return it, but I do not have the receipt. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. They asked for my DL and then told me the refund would be store credit without the receipt. Can I exchange to items for one item if not used or worn? For example. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. You DO NOT need to return items to the same Ross store where you bought them. Ross employee. All we can do in store is carry out Ross procedures. Which i spent $250+. Your refund will be processed via your original payment method. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Having a receipt will marginally increase the chances of your return request getting accepted. I had my receipt also! Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. She told me that is manager on duty and the things have to go on her way!!! i shop at 3 different Ross stores on a regular basis. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. So, in Ross we just came to a cashier and explain what the problem was. Letter. I would Ended up returning 1 of the items yesterday on 4/19 at around 5pm. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. WORST RETURN POLICY EVER!!! TO WATCH ROSS EMPLOYEES THAT IS WHY. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. On Tuesday I purchased apps 160.00 in merchandise. When it comes to clothes it's super messy and you can't even get different size for any peace! Swimwear and lingerie should be returned with the original ticket attached. Some stores are a bit different, but most are pretty fair about it. Ross accepts returns at their store for most of the items purchased from them. You paid using a debit card, so it has to go back onto the debit card. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? Tj max&Marshall's will be around. How will I be refunded for my return? My tag said rose fascia which is a color. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. Release. I am a Ross shopper have been for a long time finding great deals on many items. This is not as an insult to anyone, it's just company policy. Callback tomorrow and speak to someone else. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. We encourage you to share your experiences in the comments section below. If the item still has the price tag attached, you should be able to return the item for store credit. To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. In terms of business, the company would lose money if we operated that way and the company would soon fall. It can take up to five business days. So you wash it and find out you can't return it because you wore it then washed it. Are you kidding me??? ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Now he's out $21.00. She refused to give me credit today? Ross uses a 3rd party refund verification system and tracks your returns by using your ID. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. Thank you. Key takeaways. She answered, "yes", I have the receipt and tags are on the dress. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date.

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