hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I had figured that out in order to build the macro. Go to a case- check the Status options. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I am not sure whether its correct or not. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. We recommend using a new Developer Edition (DE) to check this challenge. No. MVNO Providers3. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Search for an answer or ask a question of the zone or Customer Support. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure you create 'Billing Topics' for Knowledge." So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I got the stages added - its the 'and assign' that's hanging me up. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. One of my favorite new things this week was taking a shower with my whole block collection. I have sent screen shot of my report to rebecca@capstorm.com . can you please suggest something? This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. The free lemonade offer worked! Review the steps to ensure you create the Cirrus Support Process. I'm at a loss as to what I could be missing. Its upsurd. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Thanks in advance. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. The error message is so cryptic that it's hard to troubleshoot the issue. Did you check the little box to activate the entitlement process? E.g. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. I also confirm that no additional code exists in this org. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I'm not sure I would have figured that out if I didn't stumble across this forum. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Thank you! Use Lightning Knowledge to create a knowledge base for better customer service. Use the search o. Hello! (Not the "standard platform user", just "standard user"). You may want to jot down notes as you read the requirements. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. No. These are instructions on the types of rules you need to make. Are you sure it is about that? This comment has been removed by the author. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Enter the billing service credentials in the custom setting. Also when i click on Overflow Assignee no records found window pop up. But not sure what is causing the macro to not find the email template. Service Cloud Specialist Superbadge. @MM - thanks for your time. Do share more like this. (The badge is all click, no code.) I have created data categories and Subcategories and have activated.But have issue with the above error. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Do your routing configurations tie to the correct queues? Please post some details of what you have. Hi I am stuck in challenge 6. An action can be added to the page layout. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Thanks for getting back to me. Ensure you set up the routing for Advanced Cases properly. But I have successfully created this service console in my playground. Any hlp? Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Thanks a lot because I asked SF support and got this answer which did not help me much. I have to double check the directions, but I believe that you just have to add a few values. I made two dollars today! Did you start with a clone of the correct profile? I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Will you be able to guide me? Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Has any code been used with your org? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Rated Accounts by State The record count for state and account rating are automatically added. Sounds like an easy oops! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Leave a comment for the Trailhead Baby! I'm sure it's something little! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Review the steps to create the 'Cloud Technical Team Support Process'.". This is so annoying. Rated Accounts by State The record count for state and account rating are automatically added. I really learned a lot here. I don't know what else to try. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. *must be completed in lightning experience*1. {!Case.OwnerFirstName}, Ursa Major Solar. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". * Able to be used on a profile level? If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Issue was with the Lightning Page Layout. Hi All,I am currently stuck at challenge 4. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. These have different SLA milestones an agent has to hit its the same in this section. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Even clicked edit and save for the profile after changing console settings. Once this was done, I passed the 3rd challenge section. This is a fun challenge - if you are, like me, a total Service Cloud novice. We can't find the 'Customer Case Team' role. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Luckily, the macros module was very fresh in my mind. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Could you suggest how to troubleshoot it ? I add wrong queue to Presence Statuses but I still have the same issue. I'm sure you've done this but is omin-channel enabled? Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Thanks so much for responding. I started the whole of the following steps in this section with the objective of creating a macro. took me 2 hours to undersand that, and without your comment I could have been there forever!! Would you like to share a few more details on how you currently have things set up? As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Could you share some details of what you have? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. If you can not, I'd look around at permissions. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Something that helped was saving the report frequently. (jealous? And I've included milestone tracker in the page layout. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Still stuck? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. The worst error! Did you perform any particular action to get the email available on the console ? Ensure Entitlements are visible on Cases in Lightning.' Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. You, my amazing reader, get more than tips for a Salesforce Superbadge. Test it first by using real email addresses before you hit that button! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I'm STILL hacking away at this error message. Ensure you group report results correctly. Why the change of heart? I am getting this below error. I've had it take up to 24 hours :(. I am stuck on challenge 5. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. A support process is similar - different stages apply to each process. privacy statement. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. I'd try this- Delete the current process. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Checkboxes: Missing 3 that should be checked. I did add the things mentioned automated action in macro. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! :) I'd reconsider that time trigger. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: .

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