Yes, your travel credit is good for the same airline as your original flight. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If you would not like to accept the future travel credit, we can look into the possibility of a refund. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Please know that we understand and empathize with your frustration over this situation. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Almost always, latest coupons and promo codes can be found there. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Additionally, a small number of itineraries do need to be booked via an agent. To verify your current enrollment status we may need to contact your university or college. Many travel arrangements (e.g. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. To confirm your travel arrangements you may be required to pay a deposit per person. Additional costs are your responsibility. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. The credit is a one-time use, not like a gift card where you can use it for multiple things. Refund Policy. comments . You can file an insurance claim through the company and wait to hear from them directly. StudentUniverse empowers young adults to experience the world with discount travel. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. If your query is not urgent, please expect a delay in receiving a response. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. accommodation (c) vehicle rental or (d) other tourist services Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. We cannot guarantee the accuracy of any ratings set by accommodation providers. Change rules and fees can vary tremendously. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. You must not make any booking unless you understand and agree with these Booking Conditions. Also, current discount deals are available at the link. Please ask us to confirm what protection may apply to your booking. Some countries have reopened borders to international travelers, with guidelines or restrictions. We are a Member of ABTA, membership number W325X. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. If this is not the case, you must let us know. How do I book seat assignments and meal requests? This table is for informational purposes only. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). You will need to input your traveling companions' details before entering your credit card information. Airlines have been updating their policies regularly as the situation is changing. Most of our deals are available to be purchased online. ago Write a Review. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. These include: In these instances, you would need to contact us for help completing your booking. Do you have better flight specials available by phone. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Search for the total number in your party and log in (or Sign up) as yourself. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Enjoy the discount! StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Log in to get the phone number and call our agents, who will help you book over the phone. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. StudentUniverse AU has got you covered. A change to your student status will not impact your travel credit. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Refund Policy. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. They may change due to air traffic control restrictions, weather conditions or operational requirements. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). Your travel credit and expiration date can be found in My Wallet. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Anyone can book with us, just not everyone will be able to get access to special discount student fares. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Verify your student status to purchase exclusive student fares. If you require your confirmation email to be resent please contact us. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Many airlines are updating their policies regarding travel credit use deadlines. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. If you want to pay separately, you will need to make multiple purchases. Please speak to one of our consultants for further details. combination of at least two of the following components selected before Fulfillment of a request cannot be guaranteed. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. you may have booked a United ticket that was operated by a partner airline). All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. last updated: June 29, 2021. StudentUniverse is not responsible for providing you with this information. We may correct any pricing errors on our website at any time. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. How much can I bring? Your order constitutes an offer to buy a product. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. For many airlines, the credit is good through December 31, 2020. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). We also do not offer any compensation if another customer books the same itinerary as you at a lower price. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. All refunds will be delayed until the situation stabilises. As a student, I bought a ticket from the student universe website. If your ticket was totally unused, itll be for the full amount of the original ticket. We will try to reach you again as soon as we can. It is entirely at the airlines discretion to provide you with a seat on a later flight. A credit or debit card must be used to confirm any booking. These terms were last updated on 17 September 2018. Your travel credit is associated with your original booking. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Yes! Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. When you Log in or Sign up, ensure you do so with the traveler's info. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Most Popular. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Please check that your passport is valid for 6 months or longer than your intended travel time. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Student universe uses tripmate for their insurance policies and they're a complete scam. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Most airline tickets do allow changes for a fee, plus any difference in fare. Yes, same airline. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. If your airline is offering refunds, we can advocate for a refund on your behalf. Please check your airline's policy. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). Minimum stay and maximum stay rules apply to return and multi-stop flights. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. The active codes can always be found on our Promo Codes Page. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. We strive to resolve any dispute amicably. You can view any fees associated with canceling your ticket under the My Trips section of your account. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Some tickets also may have multiple airlines. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Dollars? These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. However, sometimes the deal may not be available for all dates or to/from all airports. StudentUniverse is not an insurance company. First, they do not have a refund option. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. This deposit is non-refundable unless your tour is cancelled by us. Travel & Covid-19: Everything you need to know. Please note that for all air bookings a service fee of up to 16 will apply. you will be asked to show the childs full unabridged birth certificate. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. How do I change or cancel my flight ticket? Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Vote. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. The tuition rate in force for all programs is based either on program or modality. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. A refund must never exceed the original payment amount. Please contact us by phone if you are having technical difficulties on our site. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. . Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). At the time, most countries haven't announced a vaccination requirement. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Take advantage of our promo codes and special offers to save even more. I had leave revoked in the military and had to cancel my trip. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Some countries also require a machine-readable passport and/or unstamped available pages. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. There are also plenty of travel deals available to all young people (18-25 year-olds). We will ask you for details about your experience to forward to our technical support team. A package arranged by us will be a I have questions about baggage. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. How do I change or cancel my flight ticket? We thought so! increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. accounting for a significant proportion of the package. All individuals departing from the United States of America must be in possession of a valid passport. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully.

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