Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. How totally useless. Abhorrently bad process for handling refunds and rescheduling due to illness. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Might be worth looking into? Many of us haven't booked on line since COVID started, The site is worse than I remember. What can I do if my tickets are lost, damaged or stolen? Like. It's the result of a monopoly. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Ticketek Australia you're a pathetic poor excuse for a company. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . The office was just as bad as the ticket fees would have you believe. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. I haven't received my order confirmation email. I sent a message via the website and got the pdfs a day or so later. A copy of the travel warning from the Government Agency. An incident number or report from the Police or relevant traffic authority. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Almost 90 days and still waiting for my refund back. Safe, Fast and Verified Press J to jump to the feed. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. There is no phone number, only an email which does not get answered. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. A police report confirming details of the theft. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sick relative? Do I need any special hardware or software for print at home tickets? Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Everybody else looks like a paedo. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. In event of a Refund Application the English language version shall be the basis of settlement. Abusive partner? They agreed I shoudl get a refund, then asked for my account details for the refund. They will do anything to hide from you. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Where the examination is being provided by a commercial business (not by an educational board). A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. We use dedicated people and clever technology to safeguard our platform. Where a Ticket is offered for sale, sold or Fuck that, what a joke of an optional extra. An incident number or report from the Police or relevant traffic authority. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Where documents can be replaced in advance of theBookingor on the day. They rapidly charged my credit card, then didn't provide the tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I reported the scam to my credit card provider! Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I received an error message after purchasing tickets. means an unforeseen circumstance completely outside. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Safe, Fast and Verified You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Any temporary relocation for work must be for a period of at least 3 months. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I am trying to buy tickets but it says unable to lock the ticket. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Where You are the business owner or registered Director, or a member of Your family is. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Just fake a doctors note, cant imagine they review them too carefully. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Why is this company even allowed to operate?????? Attend participate in, take part in, use, or be present at. They are the shittest service in Australia. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Scalping 18. Anyone has experience getting refunds from them or have advice on what I should do here? The only reason people buy tickets from Ticketek is they have no other choice. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. More Info. Wife tested positive on 13th. It's about $1500 and I have no idea what to do next. A copy of the letter requiring Jury Service. They haven't responded to my emails! Why does Ticketek Marketplace charge fees? We may consider other Emergency Circumstances at our discretion. The call centre shut the phone to the customer's face.. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Absolutely appealing customer service!!!!! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Attendance at business meetings and business travel. Why should I buy from Ticketek Marketplace? Where You have not been physically examined by a Doctor prior to the date of the Booking. Immediate household persons living together at the same permanent address. IMPORTANT Any translation of this document from English is for assistance and information only. Cool, just upload a goddamn police report. Automatic Refunds I couldn't return to where I was, no progress, the booking system repeated itself, etc. Poor service really. Ive forgotten my password/My password has expired. Create an account to follow your favorite communities and start taking part in conversations. I got tickets to a concert from ticketek that got cancelled of covid. Attendance at business meetings and business travel. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Doors Open: 5:00pm Stick to Ticketmaster. Years ago I did a few days temping at Tiketek. Requesting a Refund. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Safe, Fast and Verified These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Are Refundable tickets offered on Gift Voucher sales? to then often have to go to their desk at the venue to follow up the issues. This meant that I had to sit & concert was standing room only. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. As it got closer to Christmas I started to worry, as they were to be presents. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Download the Ticketek App & add your ticket to your wallet now. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Would I ever get the tickets! Ticketek takes the issue of scalping seriously. They need a better system and more staff it seems. Immediate household persons living together at the same permanent address. We missed the show! What to do?? There is no phone number, only an email which does not get answered. Ticketek Marketplace (marketplace.ticketek.com.au). Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Sell tickets directly from your Ticketek Account. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Please also read the General Conditions of Refund. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. If could give a minus 10 score I would. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Why is your site permanently unavailable. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. They stole my money too. Budjerah: 6:00 6:30pm They gave me specific number to call to move tickets. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. What gives? The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! NEVER NEVER again. I want an refund, yet there is no way I can get it. The customer service was super helpful and I got the ticket value back and it sold super quickly. Where You have not been physically examined by a Doctor prior to the date of the Booking. Maisie Peters: 7:00 7:45pm Worst website and app I have ever used!!! New comments cannot be posted and votes cannot be cast. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . If there is a financial failure of any Transport provider. 2023 Trustpilot, Inc. All rights reserved. Where you cannot provide evidence that the person affected is within the. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. If they mean no-shows, then so be it. Any vehicleYouplan to use during theBooking. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. There is no customer service centre you can call, just an automated voice call telling you to email. This is not an insurance policy. We/Us/Our We are the Booking agent with whom You made the Booking. On-top of that you cant call anyone to purchase ticketsTerrible. What a disgrace!! The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Any vehicle You plan to use during the Booking. A copy of a notice from the examination body, school, college, or university confirming the change of date. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Instead I was sent the PDF email after the show. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? In event of a Refund Application the English language version shall be the basis of settlement. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. A copy of the letter requiring Jury Service. Refunds & Exchanges Follow New articles New articles and comments. Why is the price displayed on my ticket different to what I paid? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Verification can help ensure real people write reviews about real companies. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. means the unforeseen change of the date of an examination that. i spent 2 hours online and still didn't manage to secure tickets. I was certainly given the runaround by others who I had dealt with. This is not an insurance policy. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Youmade an unsuccessful request for annual leave for the date of theBooking. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Clunky unhelpful booking site for Mary Poppins Melbourne. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I just resold a ticketek ticket on Tixel. I have contacted your Customer Service team but have not received a response. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I got tickets to a concert from ticketek that got cancelled of covid. She made time to help & sort out the transfer of tickets to this area. What happens to my money when I buy a ticket? 2023 ProductReview.com.au Pty. Lost a baby recently? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. But the thing is, they didn't. Can never get a refund on tickets and/or speak to someone within Ticketek. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Safe, Fast and Verified I will never purchase anything with you again. Armed Forces Naval Service, Marines, Army or Air Force. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Easy as. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Is it cheaper to book online or through a travel agent? How insensitive is that. Times are approx. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Check to see if they have an online lodge system. You'd think that but I had the same shitty experience with them on this front. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I It's criminal and needs serious investigation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Companies can ask for reviews via automatic invitations. Why even have the option of refundable tickets for an extra charge if I cant refund them? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Fire A report from the fire service and/or police. They rapidly charged my credit card, then didn't provide the tickets. confirmation or our website for contact details. means weather where a Government Agency has issued warnings not to travel which mean. A copy of the travel warning from the Government Agency. No way to recover tickets. Proof that the passport has been reported to and cancelled by your Government Agency. What is the Ticketek Marketplace Terms and Conditions for? So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Send them an inquiry many times and they are not answering! It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! IfYoudid not make reasonable alternative arrangements to Attend theBooking. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. What the hell is that? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. (Receipt required for Doctors note refund up to $100 or equivalent). Conditions that are unpredictable and the event is more than two months in the future. Basically, because they're the only game in town, and they can do whatever they fucking like. I've bumped the ticket by responding as recently as January 2023. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. What will a Marketplace ticket look like? Still waiting for my refund 6 months. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I tried calling, emailing before the show, had I had a response we would have made the show. Any reason for refund must not be foreseeable at the time. Their customer service to follow up and right the problems is poor. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. I have now been trying for a refund for 6 months. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. I find the app difficult to navigate. Finally got an answer from them when I contacted fair trading to help. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Where You are the business owner or registered Director, or a member of Your family is. Doctor A qualified medical practitioner registered and licensed with a recognised professional body.

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