We are not involved in the actual transactions between Buyers and Sellers. You'll need to call your local bank to see if they cash out I bonds and their requirements for . We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 0. Contact your bank or credit card company to verify the authorisation of payment to viagogo. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. 3.Click Dispute a Transaction. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. City and Colour Concert Tickets. I can't see my Resale tickets available to buy on the website. Sadly I could no longer attend on the new date which was in October 2021. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Clear. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . We may investigate complaints and violations of our policies. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 1 Complain to the ticketing website. This charge is in addition to the amount originally paid for the tickets. 2.8 Notification. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Check out our video below for advice on how to avoid ticketing scams. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. 3.4 Indemnity. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You had also spent quite some time sending emails and making phone calls back and forth with the company. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. I got food poisoning while eating out, can I get my money back? Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. This will be deducted from your next payment. We will be looking closely at this evidence to ensure that the order has not been breached. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) 2.1 Requirements. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Make them aware of your experience and the complaint youve made. 2.8 Work-life balance. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. How do I delete my listing? In April the Competition and Markets Authority (CMA) threatened it with legal action for. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. You also agree not to separately contact the Buyer at any time for any reason. To sell tickets, a Seller lists the tickets in the Site database. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Crucially in your case, this means. 2.10 Collecting Payment. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 2.8 Pay & benefits. To register, You must provide your real name, address, phone number, and email address. Note that Your payment may be withheld if you violate this clause. We do not control the information provided by other users which is made available through the Site. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Copyright viagogo Entertainment Inc 2023. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Ratings by category. The concert was due to happen in 2020, but was rescheduled several times due to Covid. After you raised a dispute did paypal stop or refund deduction from card? Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. They then charge a booking fee on top of the tickets. You will need a username and password to access the Site and use the Services. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo says it does this but takes no other steps to prevent the practice. 6.7 Third Party Information. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Fast forward a few years, and the details she entered were still saved on your account. Can you help me find out what has happened here? If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Please remember that you will not be paid for this sale. Consumer rights is a division of Which? According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. @vrbavojtech. 3.1 Accurate Descriptions. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The tickets will be stored in one of these third-party sites. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. You can update your payment method as long as you haven't yet been paid. Is that normal? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . I went back to Viagogo to ask for a refund. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . How can I change my bank details for my resale order? Report. How do I edit my listing? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. We will also add sales or value added tax on our fees as applicable. Save as much as you can and opt for investment trusts over trackers. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Pay by PayPal, a free service to pay online without sharing your financial information. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Why can't I see my order or sale in my account? A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. How do I sell my tickets on the Ticket Exchange? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Ticket listings are a representation of actual seat location. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Selling a type of mobile ticket and transferring it to the buyer. Tickets may be substituted with comparable or better seat locations without the Buyers approval. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Selling a type of mobile ticket and transferring it to the buyer. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. How do I change the email address on my account? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer.

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