He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. The trade-in value is the original purchase price, excluding charges such as tax and shipping. It looks like your microphone is disabled. Read More. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed } This means that we may receive a commission A company you know and trust. Hamilton, HM 11 Bermuda. I called them and they told me that they had found and it would take another week to be ready for pick up. Just trade it in for a upgrade. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Horrible material and so over priced. 2. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Google+. Unfortunately it was too small, so he took it to Kay's. It can help you save $200 OFF on your orders. This will surely increase the credibility of your complaint. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. The best part is that she did this on one of the busiest weekends for Kay Jewelers! I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Read full review of Kay Jewelers and 2 comments. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Please note that all salary figures . Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Shortcut: Press 1, then press 1, the press 0 twice. 5. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Solitaire engagement rings are the perfect representation of your love and commitment. I will NEVER shop at Kay again. Learn More. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. It's time to enjoy your shopping with such a big sale. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Kay Jewelers Lab-Created Diamonds Review - What You Should Know This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! You just need to follow some tips to get $25 off select merchandise. Extended Service Plan - Kay I contacted customer service and they do not have the ability to push the transaction out or expedite. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Credit & Financing. They had it sent back and returned on December 29th. Connie called me and said she was working something out. Order number: [protected] She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Personalization services: -webkit-transition: all 0.5s ease; Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. You have added the max number of Favorites. you can get $200 off some orders from KAY Jewelers. Log in - Kay Jewelers Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow 2023 ForLocations.com All rights reserved. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. KAY . Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. (Engraving is not available on Kay.com.). Not a phone call. This is the 2nd employee they have let go that was a wonderful . Don't worry, the conditions for using this coupon are very broad. Mon. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Sorry I didn't listen to my friends. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Go ahead. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant It was three rings together. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Cancelled order and full refund because it was within a half hour of purchase. Unfortunately, there are quite a few good reviews about the company's support service. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Enjoy reading our tips and recommendations. Please read reviews from customers as myself or I promise you that you will regret going to Kays. I wear the chain everyday and wash in it. We were not told that it was a promotion but a sale. That ring is worth 3x that amount now, and $600 for it is unacceptable. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. The very next day its 30% off and this store will not give me the additional 5%. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The ring came in perfect condition, no scratches or anything. ConsumerAffairs is not a government agency. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. The cost of ESP is based on the amount of your jewelry purchase. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Contacting Kay Jewelers. There was no one in the store but workers standing around . The earrings physically broke on second wear, in February. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. I paid approx. 8:30am - 10:00pm; Tue. They say I had 60 minutes and denied cancelation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They will only take your money and never fix your jewelry properly. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. This company is a SCAM with jewelry. Submit a complaint and get your issue resolved. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Order--number [protected]. a:hover { Even though it didn't ship yet I was told they cannot change the city state and zip code. To my surprise she worked it out so that I got a beautiful NEW RING. Initial Kay Jewelers complaints should be directed to their team directly. Now, it has started customer satisfaction survey to collect feedback and improve their service. Contact Us - Kay Jewelers The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. As an Amazon Associate, we may earn commissions from qualifying By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. How will I know when my order is ready for pick up at my KAY Outlet store? enhance your experience. Get buying tips about Jewelry Stores delivered to your inbox. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . So don't forget to put the discount to use. They are really refusing to give me My money back. See reviews below to learn more or submit your own review. If you select a size other than the standard ring size shown, service may be required to adjust it. They treat their people like trash!!! Your order will be shipped from kay.com to the Kay store of your choice. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Let us know in the comment section below! Feel free to ask any questions! Kay Jewelers Review | Superior Quality and Stunning Beauty you can get $200 off some orders from KAY Jewelers. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Click Here to learn how to determine your ring size. Email Kay Jewelers | Tips & Talking Points - GetHuman Design-a-ring: IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Be Blessed and Take my advice Please. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Customer Service Technical Support. New setting for $500 with my stones put into it or b. What is the difference between natural and lab-created stones? I love that they offer the diamond replacement guarantee with any diamond purchase. Original review: Feb. 26, 2023. Kay Jewelers does not provide customer service by email, but does provide it by phone. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. That's a $1360 difference. MORE+, Save up to 10% OFF on KAY Jewelers items. Voyez comment nous le faisons et nous pouvons galement vous aider. You will need to provide your account information and payment method when you call. Kay Jewelers Customer Satisfaction Survey Sweeps She was diligent on researching the best options for me. Grab your savings right now. We're Available. *Exchanges are not accepted at kay.com. I will have to take legal action to resolve my claim. I just want to trade it in for something else. HotDeals uses cookies from third-parties or affiliate networks to Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Top of the Page, What is the difference between natural and lab-created stones? they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Beyond that, he took no responsibility for the monetary loss. they accept all major credit cards, PayPal, and Apple Pay. This review was chosen algorithmically as the most valued customer feedback. If youd rather exchange your purchase for something new, great! KAY Jewelers Accounts are issued by Comenity Bank. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Corporate Phone Number: +1-441-296-5872. I was so excited and thankful for her great customer service. Very disappointed with kay, bought a man watch and the band was to small. Also to let employees know they should not ask personal questions like their social. Saturday: 9 AM 10 PM ET. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. I still had the Diamond, so that was to remount & fix the prong. I ordered a pre owned ring on 11/28 and I received it by 12/6. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Kay Jewelers offers engraving on rings. Top of the Page, Do all rings come in the same size or are there different sizes available? Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn without changing your browser settings you agree to their use. She was constantly in communication with me and always delivered what she promised. Top of the Page, Do you offer engraving? If you enjoyed your shopping experience here, you can take a look at their membership program. color. Immediately receive the case number. MORE+, You are offered a chance to save up to 10% OFF. Whenever I purchase jewelry I always go to Kay Jewelers. We appreciate that you've chosen Kay Jewelers. Compare Coupons patiently and you may be able to get a 10% OFF. It can help you save $200 OFF on your orders. We tell them why were there, and they start looking up our account. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. December 2021 my husband purchase 3 tennis bracelets for Christmas. } Find over 27 million businesses in the United States on The Official Yellow Pages website. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . Frequently Asked Questions - Kay Buy now! Often, support service operators "redirect" customers to the site with a request to first . I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. My account is [protected] if you have any questions or need to search the account. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. } (Engraving is not available on Kayoutlet.com.). Rubies, sapphires and emeralds are precious gemstones. Extended service plan: I also have a contract that states you will replace any damaged or missing diamond. Kay offers customers credit options to help them finance their purchases. Top of the Page, What colored gemstones are considered precious? Fun delivery. How do I know I can trust these reviews about Kay Jewelers? Compare Coupons patiently and you may be able to get a 10% OFF. For more information about reviews on ConsumerAffairs.com please visit our This customer service is it's terrible to say the least. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. When will my credit card be charged for my in-store pick up? You can easily find current promotions and discounts on the homepage for you to use. Kay Jewelers Credit FAQs What is your policy regarding conflict diamonds? I then went to put it on and the chain snapped immediately. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? How can they make sign that and dont release my ring? #greatcause. They are the WORST company to deal with for a refund. Then I could buy the warranty after the repair for a few more hundred dollars. Is this your company? Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. How to write a complaint about Kay Jewelers? I wouldnt recommend this place at all. I am beyond frustrated with the service department at Kay Jewelers. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. First of all, check the store website. I was told it could take up to 72 hours to hear back from a supervisor. 8:30am - 10:00pm; She lives out of state so I ordered online in her name and shipped it to her. Kay Jewelers: My son order a ring for I and my sons gf why was it Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. Let me trade up without spending $450 first. Custom designed jewelry is not returnable. Excellent service. Please see our return/exchange policy. I was told they couldn't resize them, which seemed odd for a 'jewelers'. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. What colored gemstones are considered precious? Thank u so much Sonya u deserve a raise! }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card What address can I use? Top of the Page, What determines the price of a diamond? Do Kay Jewelers Increase The Credit Limit? If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. @media (max-width:767px) { What is Kay Jewelers return and refund policy? I was told they couldn't resize them, which seemed odd for a 'jewelers'. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Do all rings come in the same size or are there different sizes available? Pinterest (Visited 147 times, 1 visits today) You may also like. Use this comments board to leave complaints and reviews about Kay Jewelers. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. In total, there are 3 ways to get in touch with them. The Vice President, Bethany Spain will make up false information not to give a refund. GO TO kay.com. Very disappointed with kay. You are offered a chance to save up to 10% OFF. We bought a bracelet and an Opal ring for my daughter as well. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Need Assistance? Contact our Customer Care Team Today. Ring sizing service will take up to three additional business days. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Be the first one to find this review helpful. This situation became the most unprofessional experience of our lives! Average Customer Rating. What Is The Customer Service Number Of Kay Jewelers? These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. I want to speak to a DISTRICT MANAGER. I will be sure to share this with everyone I know. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. KAY Jewelers offers engraving on select merchandise. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? (Exchanges cannot be made at kay.com). I am beyond delighted!! If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Thank you, you have successfully subscribed to our newsletter! Custom designed jewelry is not returnable. In order to start the call, please close this box and then unblock your mic in your browser settings. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { I have over 8 years of experience working in retail and customer service. How To Contact Kay Jewelers Corporate Office Headquarters HQ. 2023 HotDeals.com, All rights reserved. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Customer Service Number: 1-800-527-8029. 375 Ghent Road, Akron, Ohio 44333, United States. I've already spoken to the store manager, I do not want to speak to him again. Worst experience ever. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Cancelled order and full refund because it was within a half hour of purchase. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Top of the Page, When will my credit card be charged for my in-store pick up? * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! (Trade-ins are not accepted at kay.com.) You must bring a valid photo ID (such as a driver's license). No help this company. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Our Company You're in the right place! Was told it would be expedited and will be issued within 7 days. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Ring sizing service will take up to three additional business days. For a price quote on specific engraving requests, please visit your local KAY store. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. We were never notified about the incident.

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