You dont have to go through the process alone there are people who can help you cancel your contract for a fee. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . The complaint has been investigated and resolved to the customers satisfaction. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. For example, one of their properties is Sunset Royal Beach Resort. Just a thought. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. Sunset Solutions Group consumer reviews, complaints, customer service. 4. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. How To Get Out of a Grand Solmar Timeshare? You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. Beware of timeshare scams in Mexico! Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. It is part of the Sunset World Company. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. Update question - did they finally stop calling? What should we do? Sunset Group, Sales Dept. However, we were unable to discover anything online relating to pending litigation against Sunset Group. Consulting. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. They said they cannot do business via phone, fax, or email. Has anyone asked for a review and gotten their contract cancelled? He is saying that it is an investment and that you can sell your weeks to the company if you dont use it and they will buy your weeks and then you will earn money from selling your weeks to the company . I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. 1. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. Sunset Beach Group review: Scam - Complaints Board Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. As a result of this failure, we have not been able to exercise the membership privileges promised to us. In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. They promise you everything and deliver NOTHING! And they have right of refusal if the owner tries to sell it themselves. Cancel a Hilton Grand Vacations Timeshare? We are tying to cancel our membership too but they said that it is not valid. Ripoff Report | The Sunset Group -The Royal Review - Cancun, Mexico The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. this is a forum with more complaints made to royal elite: How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. - sunsetsales@sunset.com.mx. We had enjoyed going to the Sunset Royal in Cancun for many years. If you pressure them. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. The combined costs was equal to or greater than what was being offer. I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. There are other, more reputable companies out there that can help you cancel your timeshare contract. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . We kept telling them that we had some place to go and were late and we needed to leave. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. BEWARE this is a scam. Ripoff Report | sunset group complaints, reviews, scams, lawsuits and They said it was tax deductible. Cancun, Quintana ROO Mexico C.P. We decided to fight this through our credit card companies. Historical Court Records (more than 50 years old). We discovered tons of Timeshare Compliance reviews validating these services. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. We are rather disgusted with Sunset and would like to chat with any/all about this. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." Ripoff Report | Sunset Lagoon, Royal Review - Cancun, Nationwide They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. Of course they refused. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. The lawyer says most of the time it just disappears after they ding your credit. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. We protect your data. Absolutely outraged! For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. Can You Get Rid of a Sunset Group Timeshare? The tour was nice, then came the HIGH pressure sales pitch. i personally would beg to differ. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. The first offer to purchase was around 68 thousand dollars. Therefore, we used the five day right of rescission as stipulated in the contract. Not sure who to start legal proceedings through. The company I also know as The Sunset Group . Submit a complaint and get your issue resolved. How to Get Out of a Palace Resorts Timeshare? 4. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. Sunset World Resorts & Vacation Experiences - Complaints Board When I asked who is really the travel agency that I am paying to, they were vague about it. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. If the plaintiff loses the case, no one is compensated. The document they show is a complete fake. Ripoff Report | Sunset Group Review - Cancun, Internet This effectively nullifies the contract. We finally were contacted by a person named Rosalia Silva Campos. Sunset World Resorts & Vacation Experiences review: There have been a few lawsuits Sunset Group has been involved in. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. We only recommend companies with high ratings and strong track records in the industry. www.sunsetscam.com However, it turned out to be more of a great rip off since everything they told us was a lie. items we already possessed in the terms of the contract e originally had. But the contract actually lists only 7 months out of the year that we are allowed to use our "week". The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. There are several such practices to be aware of when youre looking to cancel Sunset Group timeshare. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions I hate those people with a passion. My husband and I were scammed also. They tell you lies to make you buy their packages. Same issues here, please let me know if you found solutions or atty, or any lawsuit. Big lie. I am okay to take the 'hit' with collections, but did you make any more payments? PRIVACY POLICY Sunset Group, Customer Service Center - csc@sunset.com.mx. Can You Get Rid of an Escondido Towers Timeshare? I said "I said mail, not phone, not fax, and not email". 2. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. This person was useless and was very dishonest in her statements to us. These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. Our goal is to make it simpler for you to explore your options. But I had to say NO about a thousand times and really dig into them for details to essentially prove to them that they are rip off artists. Search Close. Same happened to me in Playa del Carmen. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. Hopefully USA will read all of these issues; FBI please help . That really shakes them up. The second most common complaint is that Sunset Group uses high-pressure sales tactics. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. We are seeking total resolution. They said that they needed some business write offs for their firm. 1. please ask me how: maintenancefee@sunset.com.mx". We are in the same boat and now they are threating us to ruin our credit. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. I promised nothing. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. How To Cancel Holiday Inn Club Vacations Timeshare? For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. You will speak with two reps who tell you that they are giving a . They tell you lies to make you buy their packages. Class action lawsuits are designed to bring a large group of people together who are victims of the same injustice. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. Get Rid of Timeshare Inherited from Parents? This was again was a bad mistake. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. Hi goaliemike, we are here in cancun, we were scammed. I also sent registered letters immediately just to be sure and cover all angles. We finally caved in and agreed to meet the last day that we were there. It does not guarantee any level of quality of the room. I also almost got scam by Sunset World too . They request upfront fees for their services from the get-go. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. Be sure to document everything and consult an attorney if you have any questions along the way. This was in March and up until this day they still haven't paid our membership to Ice Gallery. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. How to Get Rid of a Timeshare with a Mortgage Balance? Our mission is to eliminate scams in the timeshare industry. The Better Business Bureau is a great way to check if a company is reputable. As we mentioned countless times before, escrow can be very beneficial. In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I get back to USA, another man from their company called me and asking the reason of my cancellation and said that the refund will be delayed because the reason of cancellation is personal and has nothing to do with them. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. Unfortunately, almost every timeshare exit company promises to do the same thing. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. Were eager to assist in any capacity we can. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. I can't begin to tell what a horrible experience it was. How To Write a Timeshare Rescission Letter? We have the same story as you. 1 shows balance financed as $10, 295 in addition to the fact that this was financed at a 6.9% interest rate. Sunset Groups ratings and reviews reflect all of these issues and complaints. I wish I had done some research about them. Have you had any luck with your fight against these crooks? Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. The Judge overseeing this case is EDWARD NICHOLAS. Possibly the attorney General also! 15 Steps on How to Cancel a Timeshare Contract? Sunset Groups ratings and reviews reflect all of these issues and complaints. Me and my mom were mislead and not they said our membership cancellation is not valid. If there is a lawsuit please let me know, I was a victim too. Hello. the May 17 charge, in an email dated Sat. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. The company is owned by RCI and has timeshares in some of the most desirable vacation destinations. Answering a Complaint or Petition As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. There are options for getting out. The Sunset Group is a scam. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. Write a review Sign in. Have you been able to get any resolution? On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. If youre hesitant about an investment opportunity, do some research before making a decision. I wanted to see what they were required to provide to us in the contract. NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. I'll never agree to waste a full day of my vacation with these scammers again. 9. Promotoria Sunset Group Timeshare Owners Lawsuit Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. OMG, this scammers need to be stopped. Our experience was similar: MyTimeshareExitReviews.com is not a law firm or has any affiliation with a law firm. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. Mar 30, 2006. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. This took several months to correct. However, you may still be able to get out of your contract by exercising your rights as a consumer. Complaint / Review: Marketing 4 Sunset Group - Lied and Deceived Family I am sure this will cause them to threaten a law suit and other tactics. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. As our team reviewed the website, the first thing we came across is the no up-front fee required . During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). I'm in the process of calling the BBB and seeing what they can do. www.sunsetscam.com They said we could come anytime to use our 'week'. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable).

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